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Vendors, partners see benefits of integration thanks to ConnectWise Managed Device APIs

Jun 08, 2012 (01:06 PM EDT)
URL: http://www.techweb.com/show-press-release/X908229/vendors-partners-see-benefits-of-integration-thanks-to-connectwise-managed-device-apis.html

TAMPA, Fla., June 8, 2012 /PRNewswire/ -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today announced increased adoption of its Managed Device APIs by third-party vendors, resulting in enhanced integration and automation for ConnectWise partners. From remote monitoring and management (RMM) tools to quoting solutions, ConnectWise integrations now number more than 40 channel-friendly products.

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Early adopter vendors who have taken advantage of the new API have received positive feedback from mutual partners. Intronis, the first backup vendor to fully leverage the Managed Device API, is delivering a deeper integration with ConnectWise billing and configurations to simplify and streamline operation for Intronis partners. Intronis' enhanced integration gives partners greater flexibility and options in setting up billing for their Intronis backup solution within ConnectWise. Intronis' notifications also automatically create ConnectWise service tickets complete with all the relevant customer information needed to take action.

"Many of our partners depend on ConnectWise to automate their managed service delivery, and we know that providing a deep ConnectWise integration with Intronis Cloud Backup is one of the best ways we can deliver value to them," said Carol Ferrari, Vice President of Marketing and Community at Intronis. "That's why we were the first backup vendor to adopt the Managed Devices API. Integrations are a critical part of our commitment to save our partners valuable time in managing their clients' backups and reduce what we call MPG, or Manhours per Gigabyte."

Both Level Platforms and LabTech have also leveraged the Managed Device API to seamlessly bridge their RMM solutions to ConnectWise.

Level Platforms' connection to ConnectWise provides two-way ticket and asset synchronization capability for all managed devices. The new architecture allows for faster and painless upgrades, providing the ability to upgrade the service desk modules out-of-band of the Service Center. Through a faster and easy to use interface, users can be up and running in minutes.

"The tight integration between Level Platforms' Managed Workplace RMM platform and ConnectWise PSA speeds our service delivery and lowers engineering costs – specifically by providing our NOC team a single pane of glass, two-way, self-healing alerts and automatic incident history logging at the device level," said Michael Minnich, CEO of NetGain Information Systems, a long-time Level Platforms and ConnectWise partner and a CRN Top 40 Most Innovative MSP.

LabTech Software and ConnectWise mutual partners have significantly benefited from the two-way ticketing communication and the ability to align any LabTech detected assets, agreements, and client records for efficient billing. LabTech aims to leverage the new architecture to deliver an unprecedented level of partner driven profitability, efficiency and scalability focused convergence usage cases.   

ConnectWise's Managed Device API enables vendors of a wide variety of products and devices such as switches, routers, storage, printers, scanners, copiers, and VoIP phones to integrate fully with the ConnectWise platform. Configuration and management is streamlined and easier to support, audit and bill from a single platform. ConnectWise partners benefit from increased automation and the ability to discover, manage and bill appropriately for client devices through ConnectWise.

The ConnectWise Developer Network has now grown to include 800 vendors creating integrations to a broad variety of applications. ConnectWise APIs and other tools enable fully integrated solutions for their customers or prospective customers who also use ConnectWise. ConnectWise partners tend to prefer one system to manage everything in their businesses, and integrations that enhance operational simplicity are widely embraced by ConnectWise users.

For more details on managed devices and third-party integration, visit the ConnectWise Developer Network: http://developer.connectwise.com/.

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About ConnectWise

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 62,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.

All product and company names herein may be trademarks of their respective owners.

SOURCE ConnectWise