VIRGINIA BEACH, Va., March 7, 2012 /PRNewswire/ -- With the growing number of online tax preparation services available for the 2012 tax season, it is difficult for e-filers to pin-point the software that uses the latest web technology paired with excellent customer support for their program. The good news is that the eSmartTax.com team has created exceptional products, modern web features and outstanding customer support services that are affordable and user-friendly for any e-filer.
At its core, eSmartTax.com offers free online chat that connects e-filers directly with technical and customer support specialists at no charge. This is especially helpful to those e-filers with complex financial situations who invest in stocks, own rental property or run a small business and may need online assistance.
Commenting on the free online chat feature, Paul Walters, Marketing Director says, "As an online tax filer myself, it's comforting to know I can take advantage of all the new web features available on eSmartTax.com, like Smart Switch and the Product Wizard, and still chat live with a professional."
Compared to other online tax preparation services, eSmartTax.com gets the job done quickly for a fraction of the cost. In addition, eSmartTax.com gives all e-filers a step-by-step guide in order to prepare for the filing process:
1) Before you begin any do-it-yourself tax program, assess your tax situation and figure out how complex it is.
2) Next, get organized: have your paystubs, receipts, donation forms, mileage reports and any other paperwork at your fingertips.
3) Now that you are prepped, pick one of eSmartTax.com's products to suit your financial needs: Basic, Deluxe, Premium and State.
eSmartTax.com is backed by the tax experts at Liberty Tax Service, a trusted leader in the tax preparation industry for more than 10 years, and its network of over 23,000 tax preparers and more than 4,000 offices nationwide. In 2011, eSmartTax.com was rated #1 as the "Best Do-It-Yourself Online Tax Software" in About.com's 4th annual Readers' Choice Awards.