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Overstock.com Ranked #4 in Customer Service, by the NRF Foundation and American Express

Jan 17, 2012 (03:01 PM EST)
URL: http://www.techweb.com/show-press-release/X884205/overstock-com-ranked-4-in-customer-service-by-the-nrf-foundation-and-american-express.html

The 6th year in a row that Overstock has been in the top four.

SALT LAKE CITY, Jan. 17, 2012 /PRNewswire/ -- Overstock.com Inc. (NASDAQ: OSTK), today announced that the company has once again earned the #4 spot in customer service rankings among all U.S. retailers, according to the NRF Foundation/American Express Customer Choice Awards for 2011.

(Logo:  http://photos.prnewswire.com/prnh/20120110/LA33954LOGO)

"In a multitude of ways, Overstock.com has become synonymous with top-notch customer service, so it's no surprise they've made the list once again this year," said NRF Foundation Executive Director Kathy Mance. "In such a competitive world, it's easy to get lost in the clutter, but Overstock.com continues to shine through. Congratulations to them and we look forward to seeing many years of their continued success."

"We value this award because world class customer service is ingrained into the Overstock.com brand," said Patrick Byrne, Overstock.com CEO. "Our customers know they will be treated well throughout their experience."

Overstock will include this with its numerous other awards won over the years in various categories.

"We are so proud to be in the top ten again this year!  Each year our entire organization strives to enhance our customers' experience.  However, the credit for this award belongs to the hundreds of agents who talk to our customers every day," said Stormy Simon, SVP of customer care at Overstock.com.

About the Survey
The NRF Foundation/American Express 2011 Customer Service survey was designed to gauge consumer attitudes toward retailers' customer service and to provide a listing of the top customer service retailers. The survey, which polled 9,374 consumers, was conducted by consumer marketing intelligence firm BIGresearch in September 2011. Consumers answered the open ended question, "Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?" In order to develop a fair comparison, regardless of a retailer's size or geographic coverage, the consumer survey responses were compared to each retailer's 2010 revenues to develop the overall rankings.

About Overstock.com

Overstock.com is a technology-based retail company offering customers a wide variety of high-quality products, at great value, with superior customer service. The company provides its customers with the opportunity to shop for bargains by offering suppliers an alternative inventory distribution channel. Headquartered in Salt Lake City, Overstock.com is a publicly traded company listed on the NASDAQ Global Market System and can be found online at http://www.overstock.com and http://www.o.co. Overstock.com regularly posts information about the company and other related matters on its website under the heading "Investor Relations."

Overstock.com® and O.co® and Club O Rewards® are registered trademarks of Overstock.com, Inc. Club O (TM), and Club O Rewards Dollars (TM) and Your Savings Engine(TM) are trademarks of Overstock.com, Inc.All other trademarks are the property of their respective owners.

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements include, but are not limited to, statements regarding company rankings and policies respecting customer service. Our Form 10-K for the year ended December 31, 2010, our subsequent quarterly reports on Form 10-Q, or any amendments thereto, and our other subsequent filings with the Securities and Exchange Commission identify important factors that could cause our actual results to differ materially from those contained in our projections, estimates or forward-looking statements.

SOURCE Overstock.com, Inc.