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TantaComm Announces New Interaction Recording Solutions for Business Process Outsourcers (BPOs)

Sep 27, 2011 (05:09 PM EDT)
URL: http://www.techweb.com/show-press-release/X867033/tantacomm-announces-new-interaction-recording-solutions-for-business-process-outsourcers-bpos.html

MIDDLETON, Wis., Sept. 27, 2011 /PRNewswire/ -- TantaComm, the world's #1 provider of customer interaction solutions designed for business process outsourcers (BPOs), announced today a series of new products and solution enhancements designed to help BPOs better service clients, minimize risk and streamline system administration. The new functionality comes in the areas of enhanced Quality Monitoring features, PCI Compliance enablement, centralized interaction management and monitoring and interaction recording capacity.

"As we continue to focus on the specific needs of business process outsourcers, we are developing new solutions and capabilities to help them better manage their complex contact center challenges," said Ruben Moffett, Chief Operating Officer, TantaComm. "In working closely with our BPO customer base, we have designed these new solutions to help our customers consistently adhere to compliance requirements while delivering  SLA-level quality and performance management to their clients."

Solution and enhancement highlights include:

Hardware

  • New NetAuditor PoETM Recording Appliance features Power Over Ethernet capability to reduce overall power consumption and heat generation, while also eliminating failure points and improving system manageability.
  • New Auditor Server SDXTM Recording Platform features increased platform density to help reduce hardware footprint and real-time hot-swap capabilities to ensure system reliability.
  • New Auditor Server HDX TM represents our next generation server capable of improving upon SDX density levels while enabling optimal system redundancy.

Security/Compliance

  • New TantaCrypt Interaction Encryption Solution – a new PCI Compliance solution (alternative to our co-developed SafeNet product) which dramatically reduces the cost and complexity of PCI compliance by ensuring constant encryption of both audio and video files with structured key management capabilities.

Recording and Quality Management

  • DartVUE Version 3.5 interaction Recording and Quality Management Platform includes over 15 new enhancements designed to simplify the user experience and increase support for a BPO's ever-changing needs.

About TantaComm

TantaComm is the world's #1 provider of customer interaction solutions designed for Business Process Outsourcers (BPOs). With a core focus on minimizing risk, enhancing the customer experience, improving quality performance and streamlining service delivery and administration, TantaComm has a 17-year history of success. The company serves many of the world's largest BPOs with implementations on every continent. For more information, visit www.tantacomm.com.

CONTACT: TantaComm, +1-805-358-5388, info@tantacomm.com

SOURCE TantaComm