MIDDLETON, Wis., Sept. 27, 2011 /PRNewswire/ -- TantaComm, the world's #1 provider of customer interaction solutions designed for business process outsourcers (BPOs), announced today a series of new products and solution enhancements designed to help BPOs better service clients, minimize risk and streamline system administration. The new functionality comes in the areas of enhanced Quality Monitoring features, PCI Compliance enablement, centralized interaction management and monitoring and interaction recording capacity.
"As we continue to focus on the specific needs of business process outsourcers, we are developing new solutions and capabilities to help them better manage their complex contact center challenges," said Ruben Moffett, Chief Operating Officer, TantaComm. "In working closely with our BPO customer base, we have designed these new solutions to help our customers consistently adhere to compliance requirements while delivering SLA-level quality and performance management to their clients."
Solution and enhancement highlights include:
Recording and Quality Management
TantaComm is the world's #1 provider of customer interaction solutions designed for Business Process Outsourcers (BPOs). With a core focus on minimizing risk, enhancing the customer experience, improving quality performance and streamlining service delivery and administration, TantaComm has a 17-year history of success. The company serves many of the world's largest BPOs with implementations on every continent. For more information, visit www.tantacomm.com.
CONTACT: TantaComm, +1-805-358-5388, firstname.lastname@example.org