SAN FRANCISCO, Feb. 5, 2011 /PRNewswire/ -- Leading automotive CRM provider DealerSocket (www.dealersocket.com), announced today the debut of DealerSocket 2011. Codenamed Black Ops, the newest version of the DealerSocket CRM Solution features a fully upgraded core CRM, a mobile customer portal, and an executive reporting tool that is brand new and revolutionary for the auto industry. This latest release continues to demonstrate DealerSocket's leadership position in providing value laden products and services to the dealership community.
"We have to keep listening to the market and our customers and continue to provide real solutions to real problems," says Jonathan Ord, DealerSocket Co-Founder and CEO. "This is the secret to our growth - continuous improvement to our simple, usable and robust platform. Our customers are ultimately in control."
The introduction of DealerSocket 2011 is the culmination of a great deal of hard work during 2010, which was a record year for DealerSocket filled with many milestones, including:
DealerSocket provides the automotive industry with the most comprehensive Customer Relationship Management (CRM) and training solutions available in the market today, allowing auto dealers to save time, save money, and improve sales staff effectiveness with one consolidated product. With the power to manage sales, service, CSI, marketing and training, DealerSocket is the complete source for all customer facing automotive dealership departments.
DealerSocket's core CRM is enhanced by a powerful data mining tool called MoneyMaker, an online process training university called Carmind and an efficient CallCenter solution. Top auto dealers are making their existing assets work harder and uncovering hidden revenue in leasing, sales and service through the use of DealerSocket's MoneyMaker and CallCenter tools. Dealers are also getting more out of their people through the DealerSocket Carmind training university. These products can be used alone or in conjunction with the core CRM solution to provide an end-to-end marketing and revenue producing engine.
More than 75,000 users at over 1700 auto dealerships throughout the U.S. and Canada now leverage DealerSocket's automotive CRM solution to optimize and manage marketing activities, sales processes, customer satisfaction and retention, and service department operations.
Based in San Clemente, California, DealerSocket has won numerous awards and industry recognition, including being named to the Inc. 5000 list two times, member of Red Herring 100 North America in 2009, Best Management Team in the 2009 American Business Awards and Best Overall Company in the 2008 International Business Awards. DealerSocket is recognized by Deloitte & Touche as one of the fastest growing companies in North America. For more information, call 949-900-0300, email firstname.lastname@example.org or visit www.dealersocket.com