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Webmedx Named Best in KLAS and Ranked #1 Transcription Services Vendor for Second Year in a Row

Jan 12, 2011 (03:01 PM EST)
URL: http://www.techweb.com/show-press-release/X824636/webmedx-named-best-in-klas-and-ranked-1-transcription-services-vendor-for-second-year-in-a-row.html

High Report Quality and Strong Technology Lead to Record Setting Performance by Third Largest, All-Domestic Documentation Solutions Vendor

ATLANTA, Jan. 12, 2011 /PRNewswire/ -- Webmedx, the third largest medical transcription service, speech recognition technology and intelligent clinical content provider in the U.S., today announced it has received the Best in KLAS Award for Transcription Services in the 2010 Top 20 Best in KLAS Awards: Software & Professional Services report. In addition to receiving the Best in KLAS 2010 award, the company was also rated No. 1 in their category for professional services in the KLAS 2010 "Transcription Services: Competition, Technology, and Consolidation" report.

Webmedx is the first, and only, two-time winner in this category and received the highest overall performance ranking ever, 92.3% in the Top 20 Best in KLAS Awards report. The company dominated the vendor performance data finishing first or tied for first in eight of the fifteen categories, nearly double the number of the second-place vendor in the transcription services report. Webmedx led the top four vendors and outpaced seventeen other transcription service companies in the four categories most important to healthcare providers: best service compared to others, peer/friend recommendations, keeping promises (tied), and highest service and support (tied). In addition, Webmedx ranked nearly 12 percentage points higher than the nation's largest MTSO, MedQuist.

Company CEO, Sean Carroll, attributes the consistent, repeat performance to superior technology combined with a 100% U.S.-based workforce. Webmedx is the only top-five transcription vendor to provide their services 100% domestically. Graham Triggs, KLAS director of financial and services research and author of the transcription services report states that "onshore is still the best bet" with an overall satisfaction rating of 8.0, nearly 16% greater than offshore services, which ranked an average of only 6.9 in user satisfaction.

In addition, Webmedx's "strong technology and ongoing issues resolution are reasons for success," mentions Triggs. According to Webmedx, the company's technology and performance has allowed it to move beyond simply providing transcription services. The company also provides advanced front-end voice recognition and natural language processing (NLP) solutions for data mining, clinical content intelligence, and quality reporting for core measures and meaningful use.  

Other report highlights include:

  • Perfect score of 100% for keeping promises.
  • Dominated a side-by-side vendor performance comparison, winning or tying for highest score in 8 of 15 categories.
  • Named best overall service compared to others, 64% of the time.

"The future of Webmedx is clinical document intelligence through searchable text and narrative informatics," concludes Carroll. The company delivers innovative solutions centered on clinical data; bringing together information from multiple silos and unlocking its value.

KLAS reviews vendor evaluations submitted by thousands of healthcare providers and reserves the Best in KLAS award for top-rated companies in the largest and most impactful market segments. Providers seeking to replace or implement new outsourced transcription services can purchase either KLAS report at: www.KLASresearch.com/reports.

About Webmedx

Webmedx, Inc. is the 3rd largest supplier of transcription and editing services and clinical documentation technology for hospitals and clinics nationally. The company designs and implements physician-centric documentation and data mining solutions using the most credentialed domestic workforce in the industry and its own enterprise-class, speech recognition and clinical content management technology platforms. Webmedx delivers the highest-quality clinical documentation possible supporting clinical data analytics, quality reporting, patient care and safety. For more information, go to www.webmedx.com, email sales@webmedx.com, or call 1-877-846-1200.

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative.

For more information call:
Beth Friedman, RHIT, President
The Friedman Marketing Group
770.335.8570
beth@tfmgcom.com



SOURCE Webmedx