SANTA BARBARA, Calif., Sept. 3 /PRNewswire/ -- FastSpring, a leading provider of e-commerce services for downloadable products, has announced that the company has been named to the Inc. 500 2010 list. Established in 2005, the company's growth rate between 2007 and 2009 landed FastSpring as 41st on the prestigious list of America's fastest-growing private companies. "We would like, first and foremost, to thank our valued clients for what is without a doubt our mutual success," says Dan Engel, FastSpring's CEO who co-founded FastSpring after previously managing online customer acquisition at Google, Picasa, and Citrix's GoToMyPC.
In addition to handling online order processing, FastSpring offers a suite of features and services to help software firms to increase their average order size and their conversion rate. Outsourcing payment processing, digital fulfillment, and merchandising to FastSpring enables these software publishers to focus on developing their products and growing their businesses rather than investing their resources into building and maintaining an e-commerce infrastructure and building their own merchandising tools one-by-one.
FastSpring's success is in-part attributable to the reputation it has built for providing the industry's best customer service. One client states: "In addition to what is quickly becoming legendary customer support, their e-commerce platform is a dream to work with." Engel said on the customer service response rate: "Customers will send an email at 10 p.m. on a Saturday and get an email back in 10 minutes. And while that may not always be the case, it doesn't take many times before customers will start spreading the word."
FastSpring was founded by a team of seasoned software e-commerce veterans that successfully built dot com era systems such as RegNow and RegSoft, two pioneering e-commerce systems. The company was founded on the concept of providing the industry's best customer service at extremely competitive pricing, while offering a highly innovative and flexible platform. Engel summarizes: "There is dissatisfaction in the software e-commerce industry that our company addresses head-on. Software firms have been complaining about unjustified high prices, poor quality customer service for themselves and for their end users, a lack of flexibility and innovation, among other issues. FastSpring is viewed as a fresh alternative. We are obsessed with customer-service; we have built our system from a marketing standpoint as opposed to the typical technical-only standpoint, and we pride ourselves on charging a price in line with the value we provide to clients."
Based in Santa Barbara, California, FastSpring provides a comprehensive e-commerce payment processing, fulfillment, and merchandising solution for companies that sell downloadable products. Its founding team led innovations during the previous software e-commerce era, and has spearheaded the next-generation of software e-commerce through FastSpring.