ATLANTA, July 27 /PRNewswire/ -- Cox Communications announced today that it ranks highest among small/midsize business data service providers in J.D. Power and Associates 2010 U.S. Major Provider Business Telecommunications Study(SM). Cox led all providers in four of the six factors driving satisfaction: billing, customer service, performance and reliability and sales representatives/account executives.
Cox was ranked highest among small business data providers in similar J.D. Power and Associates studies in 2006 and 2008.
Cox Business is Cox Communications' commercial services division that provides voice, data and video services for nearly 250,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.
"Cox began partnering with local business customers to solve data communications challenges seventeen years ago and has a strong heritage of delivering industry-leading service," said Phil Meeks, senior vice president, Cox Business. "Highest J.D. Power and Associates rankings are distinctions that demonstrate our commitment to offering the best business products and service available."
The 2010 Major Provider Business Telecommunications Study is based on responses from 5,439 business customers of telecommunications data services at home-based, small/midsize and large enterprise businesses in the United States and includes evaluations of their data service providers. The study was fielded in September and November 2009 and January and March 2010.
"In this year's study, customers indicated a significant decline in service outages and the biggest improvement was among small/midsize businesses," according to J.D. Power and Associates. "Cox's focus on delivering enterprise-level service to smaller business reflects this trend and is indicated in its high satisfaction scores."
Cox Business recently added complimentary online backup and security suite services to its Cox Business Internet portfolio and, according to Vertical Systems Group, is the fourth largest provider of business Ethernet services in the U.S. based on customer ports. Cox is currently the seventh largest voice service provider in the U.S. and supports more than 730,000 business phone lines. For more information about Cox Business, Click Here or call 1-800-396-1609.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
SOURCE Cox Communications