TechWeb

Walker Releases an iPhone App to Instantly Access Customer Feedback

Oct 27, 2009 (09:10 AM EDT)
URL: http://www.techweb.com/show-press-release/X785200/walker-releases-an-iphone-app-to-instantly-access-customer-feedback.html

INDIANAPOLIS, Oct. 27 /PRNewswire/ -- Indianapolis-based consulting firm Walker Information has launched an iPhone application to provide its users fast and easy access to customer feedback.

(Photo: http://www.newscom.com/cgi-bin/prnh/20091027/DE97887 )

Walker Link for iPhone was created to complement Walker Link - an online application that links busy account managers to feedback provided by the customers they serve. With the new iPhone app, account managers have immediate access to customer information which allows them to be more responsive to their customers' needs and business issues.

"To be successful, busy account managers must clearly understand their customers and be responsive to their feedback," Mike Grindstaff, Walker's IT product portfolio manager said. "Walker Link for iPhone provides easy access to help them access the most recent feedback from their customers anytime, anywhere."

Using Walker Link for iPhone, an account manager can instantly access all the feedback from a company or individual contact, see which contacts have responded to a survey, and send survey reminders.

"Walker Link for iPhone allows people to have a meaningful dialogue with their customers," Walker's Chief Information Officer Brian Kovacs said. "This is yet another way we help companies stay connected to their customers."

Walker is a privately held consulting firm specializing in customer and employee strategies. Helping businesses for 70 years, Walker's diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer loyalty and related customer strategies, including innovative approaches to segmenting, valuing, obtaining, serving, and retaining customers. Walker works with some of the world's most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com .