ZeNETeX to Launch 'Foundation in IT Service Management According to ISO/IEC 20000' Certification Class Offering

Jun 06, 2008 (12:06 PM EDT)

HERNDON, Va., June 6 /PRNewswire-FirstCall/ -- ZeNETeX, LLC announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled 'Foundation in IT Service Management According to ISO/IEC 20000.' This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 certification. Organizations that have achieved an ISO/IEC 20000 certification have successfully demonstrated an ability to support and deliver IT services in accordance with a well defined industry recognized standard based in large part on the Information Technology Infrastructure Library (ITIL(C)). The successful implementation of ITIL(C) has proven to reduce operational costs and improve process efficiencies and end user satisfaction.

"We are excited about being one of first North American EXIN Accredited Training Providers and ITSM consultancies to offer this new class. The addition of this certification course to our existing ITIL(C) and ITSM training offerings is a logical extension of our full lifecycle ITSM services. The demand for ISO 20000 certified service providers in support of the Federal Government has been growing at an exponential rate and this certification will help both private industry and the Government better understand the ISO/IEC 20000 standard and its benefits" said Jill Zimmerman, ZeNETeX's Director of IT Service Management Training.

The 2.5 day class will familiarize students with the basic objectives and contents of the ISO/IEC 20000 standard, the requirements, guidance and recommendations as described in the standard. The certification is suitable for a wide range of professionals: operational staff, team leaders, supervisors, managers, consultants, auditors, Division Chiefs, Contracting Officers, and COTRs including those who want to:

-- learn more about the ISO/IEC 20000 standard -- support their organization through the implementation of ISO/IEC standards -- prepare for internal and external audits -- obtain an individual certification associated with the ISO/IEC 20000 standard

ZeNETeX specializes in ITIL(C) and ISO 20000 based consulting, training, computer networking, and service management application support to Federal, State and Local Governments. In addition to the ITIL(C) consulting and certification training expertise, ZeNETeX provides engineering, operations, security and program management support within large, complex, global, classified and unclassified IT environments. The company also provides a variety enterprise application support of leading infrastructure and network management products such as Remedy, Unicenter, Peregrine, AXIOS and OpenView. All of the company's consultants are ITIL(C) certified at one of three levels (Foundations, Practitioner or Master) and most employees hold security clearances. GSA IT 70 Schedule Contract: GS-35F-0047U

For more information please visit our website, or contact Jill Zimmerman, 703-234-7878.

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