TechWeb

Proximus Renews Customer Services Contract With TechTeam Global for Four Years

Jan 15, 2008 (08:01 AM EST)
URL: http://www.techweb.com/show-press-release/X667482/proximus-renews-customer-services-contract-with-techteam-global-for-four-years.html

SOUTHFIELD, Mich., Jan. 15 /PRNewswire-FirstCall/ -- TechTeam Global, Inc., , a worldwide provider of information technology (IT), enterprise support and business process outsourcing services, today announced a 4-year contract renewal with Belgacom Mobile, better known under the branded name Proximus, to deliver multilingual customer services to its "Pay & Go" customers.

Belgacom Mobile is the largest mobile telecommunications operator in Belgium, serving about 2.3 million Pay & Go customers (customers with a prepaid calling card), seven days a week. Since 2004, TechTeam Global has served Pay & Go customers in Dutch, French and English via phone and internet.

In addition to multilingual customer service, Proximus and TechTeam Global have started the "Inbound Customer Development" program, helping Proximus to unlock their customer potential. TechTeam's customer service professionals evaluate whether a caller is eligible for other Proximus services and if so, he or she will propose these other services to the customer.

"It is our mission to deliver world-class quality and assist our clients in strengthening their customer relationships by enhancing each customer's lifetime value," says Matina Fuentes, Customer Service Manager at TechTeam. "On top of our tailored quality system, which we developed with Proximus in 2004, we also intend to provide up-to-date customer satisfaction surveys via interactive voice response."

Dani Van Himbeeck, Director Mass Market Operations for Proximus, stated, "We succeeded in building a strong partnership with TechTeam since 2004, and through weekly contacts, our two companies focused on the essential - customer satisfaction. TechTeam is a partner that is flexible enough to join us in our journey to improve our relationship with our customers on a daily basis, facing regular changes and very ambitious targets. I am fully confident we will succeed in strengthening our results even more over the next four years."

"We are delighted to continue providing multilingual CRM services for Proximus," said Christoph Neut, TechTeam's Senior Vice President of EMEA. "The mobile telecommunications industry is a very competitive market where customers demand an ever-increasing level of service from their providers. TechTeam is committed to continuing to fulfill these requirements to help Proximus retain and grow its customer base."

About TechTeam Global, Inc.

TechTeam Global, Inc. is a worldwide provider of information technology, enterprise support and business process outsourcing services to Fortune 1000 corporations, multinational companies, product providers, small and medium- sized companies, and government entities. TechTeam's ability to integrate computer services into a flexible, ITIL-based solution is a key element of its strategy. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unique expertise and experience in providing information technology support solutions. For information about TechTeam Global, Inc. and its services, call 800-522-4451 from the United States or visit our Web sites at www.techteam.com and www.techteam.eu. TechTeam's common stock is traded on the Nasdaq Global Market under the symbol "TEAM."

Safe Harbor Statement

The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements regarding, among other things, the Company's performance going forward. Forward-looking statements may be identified by words including, but not limited to, "anticipates," "believes," "intends," "estimates," "promises," "expects," "should," "conditioned upon," and similar expressions. Prospective investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those projected in the forward-looking statements as a result of various factors. Such factors include, but are not limited to, delays in the implementation of the new service model, the inability of TechTeam to staff the project with sufficient qualified resources, changes in the customer's business or the requirements thereof, unanticipated problems that arise from the transition from the customer's former service model, and other difficulties in providing the service solutions for the customer. All forward- looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements. Prospective investors should also review the Company's Reports on Forms 8-K, 10-Q, and 10- K filed with the United States Securities and Exchange Commission, including Management's Discussion and Analysis of Financial Condition and Results of Operations, and the risks described therein from time to time.

CONTACT: Isabelle Geerts, Marketing Manager EMEA, +32 2 620 20 29, igeerts@techteam.com, or Christoph Neut, Senior Vice President EMEA, +32 2620 20 20, , both of TechTeam Global nv/sa

Web site: http://www.techteam.com/ http://www.techteam.eu//