Amdocs Looks For CRM Clarity

Sep 29, 2002 (08:09 PM EDT)

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Amdocs Inc. is introducing the first major upgrade to ClarifyCRM since it bought the software from Nortel Networks last year. The suite includes greater focus on business operations, analytics, process management, and integration. According to AMR Research, Clarify was among the top CRM vendors when Nortel bought it in 1999 but now ranks No. 11.