Read the Original Article at http://www.informationweek.com/news/showArticle.jhtml?articleID=50500591
["Governance as Catalyst: The New Management System," April 3, 2004] does a good job of pointing out how businesses can better use their information and goes beyond SOX to show how management and information can be better connected. I found it very helpful.
I really liked the "The Truth About the Truth" piece in the Sept. 18 Intelligent Enterprise.
Although I'm a 30+ year IT curmudgeon, your article resonated on a very different wavelength — my dimly remembered experiences from the McCarthy-era communist witch hunts.
Back then (communists were everywhere, betraying the country at every turn), it was unquestioned truth because J. Edgar Hoover said so. Today it's true because the omnipotent computer says so.
Look at what it took Sen. Edward Kennedy to get "T. Kennedy" off the airline watch list — and he could directly call his friend Tom Ridge at the Department of Homeland Security. Just think what that would have been like if he had been just an ordinary citizen."
Now in its third (and apparently final) edition, CRM at the Speed of Light (McGraw-Hill Osborne Media, 2004) has something for everybody: It's equal parts a customer relationship management (CRM) manual, a market survey of CRM solutions, and an opinion piece. As author Paul Greenberg sees it, CRM is a philosophy and a business strategy, supported by a system and a technology, designed to improve human interactions in business environments. This strategy has enterprisewide impact to existing business processes: It encompasses business process management (BPM) as a component (partly because customers can be external or internal).
Read more of Rajan Chandra's review online at IntelligentCRM.com.
Hyatt Regency, La Jolla, CA
November 15-18, 2004
IntelligentPerformance is the first independent conference dedicated exclusively to the technologies and practices that enable business performance management. Produced expressly for senior business and IT leaders who seek serious, in-depth education and interaction with their peers, analysts and industry experts, IntelligentPerformance will demonstrate how information and analytics can maximize the efficiency of organizational decision-making and action.
Each January, Intelligent Enterprise presents the Editor's Choice of the top IT solution providers who are leading their customers to the promised land of improved enterprise decision-making, optimized business performance, and met strategic objectives. These rankings are broken down into "The Dozen," (the top 12 companies overall), and 48 additional "Companies to Watch" across four critical solution categories.
Now's your chance to tell us which companies stood out in 2004 and why you think they deserve recognition. Make a nomination and then look for our January issue to see how your choice stacked up against the competition in 2004.