Read the Original Article at http://www.informationweek.com/news/showArticle.jhtml?articleID=49400250
FrontRange Solutions, a provider of service management and CRM software solutions for the Small-to-Medium Enterprise (SME) and Distributed Enterprise (DE) markets, has formally announced the acquisition of Cayo Communications, a contact center solutions provider. The move fortifies FrontRange's delivery of its new Contact Center solutions family, and the IP Contact Center module within the solutions family, by deepening its IP domain expertise.
"Cayo Communications' domain expertise, great technology, experience, and resources for the contact center management market are synergistic with our vision, plan and leadership position to bring the best Contact Center offerings to market," said Kevin J. Smith, vice president of products for FrontRange Solutions. "Our leadership in service management and CRM serves as an excellent platform for building leadership in the complementary contact center solutions market."
"FrontRange recognized our emphasis on service excellence, focus on value in product development and track record for flawless implementation," said Konstantin Kishinsky, founder and president of Cayo Communications. "Our technology is an excellent fit for FrontRange and extends their global reach."
United operations will be managed from FrontRange's headquarters in Pleasanton, California, with development continuing in Russia, the Bay Area and Colorado Springs, Colorado.