TechWeb

ReadWriteWeb''s Guide to Online Community Management

May 27, 2009 (07:05 PM EDT)

Read the Original Article at http://www.informationweek.com/news/showArticle.jhtml?articleID=229201689


If you hadn't already learned, ReadWriteWeb released premium reports for businesses the other week. I posted it on Web 2.0 Expo's blog and somehow missed this outlet, so making amends now.
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Editor Marshal Kirkpatrick said in his launch post:
Businesses seeking to engage with online communities on their own websites or all around the social web will find the guide invaluable in getting up to speed on the state of the art and making sure their employees have the foundation they need to be effective.
The end product is in two parts. Part one is a 75 page collection of case studies, advice and discussion concerning the most important issues in online community. Part two is a companion online aggregator that delivers the most-discussed articles each day written by experts on community management from around the web.
There is so much interest in community-building for businesses that it''s the right time for this type of report to surface. The report is a collection of case studies and testimonials - and as Sameer Patel (Pretzel Logic) wrote in his blog post, one can struggle "with the idea of buying a premium report that was largely peppered with quotes from articles that I''ve read before..." but what Marshall has provided is an in-depth and intelligent collection of the most salient, relevant and helpful quotes - scoured from across the interwebs, and from those at the forefront of community management.
Sameer proceeds to present an in-depth review of why the report is valuable to Enterprise businesses so do read on...
You can download a free sample section of the report here.My quote as an early reviewer:
"This report is a thorough collection of tips for community-building, and for understanding the variety of community management roles out there today. I found quotes on almost every page that had me nodding my head in agreement."
- Janetti Chon, Community Manager for TechWeb/O'Reilly Web 2.0 Expo
You can also find me on page 24
:)