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SugarCRM is a pioneer in the market for commercial open source applications. Over the past few years, its CRM software has been downloaded 4 million times and translated into 75 languages, and the company has more than 3,000 paying customers. In May, the company introduced a data center edition for service providers and large enterprises. --John Foley
We're "really focused" on the data center, says Roberts
HEADQUARTERS: Cupertino, Calif.
PRODUCT: Sugar 5.0 CRM software
PRINCIPALS: John Roberts, co-founder and CEO; Clint Oram, co-founder and VP, Sugar Open Source Community Relations
INVESTORS: Draper Fisher Jurvetson, Walden International, New Enterprise Associates
CUSTOMERS: H&R Block, Men's Wearhouse
Sugar 5.0 supports sales-force automation (contact and account management, for example), marketing automation (lead management, analytics), and customer support (case management, bug tracking). The platform also includes collaboration, project management, an Outlook plug-in, and management tools. For companies that prefer to manage the software themselves, Sugar 5.0 can be downloaded or purchased as an appliance. It's also available as a hosted application for $40 per user per month.
Notable features in Sugar 5.0 include an Ajax e-mail client, a variety of new dashboards, fine-grained access control, and a tool for creating custom modules. The recently released Sugar Data Center Edition lets enterprises and partners deploy multiple Sugar instances and manage them from a central console. It includes design templates, one-click provisioning, and the ability to monitor usage across instances. Stack installers make it easier to deploy Sugar on Solaris and OpenSolaris.
A free Community Edition of Sugar is available under GPL version 3. Resources for developers and users include downloads, forums, and the SugarExchange online marketplace for extensions and more.