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The service-centric performance management software company InfoVista announced October 18 that it is entering a comprehensive technology integration and cross-marketing and selling agreement with EMC. Through the agreement, the companies will combine the intelligent, automated fault management capabilities of EMC Smarts software with the performance management expertise of InfoVista. This combination will enable customers to take a highly proactive, cost-effective approach to service assurance.
“As companies drive towards achieving more effective service delivery models, being able to monitor, predict, and isolate IT infrastructure problems is essential,” said Bill Nelson, Senior Vice President, EMC Software. “By pairing the patented root cause analysis and correlation technology of EMC Smarts with the sophisticated performance data collection and trend analysis of InfoVista, our joint customers will benefit from an integrated fault and performance management value chain, ensuring optimal service delivery across their IT infrastructure.”
The combined discovery, fault and performance management solution offers powerful capabilities including predictive performance and capacity alerts; real-time, historical and forward-looking visibility; insightful service level reporting; targeted troubleshooting and end-to-end service level management. Joint customers can conduct proactive capacity planning, receive early warnings of performance problems and gain powerful insight to prevent potential SLA violations.
"Under this agreement, we will have a single source for all of our service management needs,” said Neil McRae, Director of Network Architecture at COLT, a leading European provider of business communications. “By having access to this extensive portfolio of service assurance solutions, we’re able to better manage service delivery and increase operational effectiveness.”
“The agreement with EMC further demonstrates our commitment to providing enterprise and service providers with solutions that address their needs for superior service delivery and monitoring,” said Jean-Luc Valente, Senior Vice President of Global Marketing and Strategic Alliances for InfoVista. “With EMC Smarts, users gain complete operational workflow and planning views into the health of IT services and supporting infrastructure – allowing them to proactively predict, identify and resolve service problems before those problems impact the business.”
The InfoVista-EMC agreement includes joint marketing, cross-reference selling, and cross-training of sales teams, and a continued commitment to R&D integration to deliver new products to market. The joint solution will be available by the end of the year.