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Ivytalk® Features Interactive Mobile Customer Engagement at CETW
Nov 06, 2012 (05:11 PM EST)
Ivytalk features its interactive mobile product at Customer Engagement Technology World in New York Nov 7-8
REDMOND, Wash., Nov. 6, 2012 /PRNewswire-iReach/ -- CETW is "the crossroads of customer engagement and the technology that improves each engagement opportunity for an organization". Ivytalk uniquely enables customer engagement based on the customer's technology preferences.
With so many ways to communicate today, text (SMS), email, mobile app, Facebook, Twitter, it has become difficult for companies to figure out which is the best channel to use. The problem is that different people like different channels. Ivytalk was created to solve this problem.
Ivytalk Reach provides interactive, multichannel, mobile customer communication. With Reach a customer can start a conversation, in real time or respond instantly. The input and contact information can be easily captured. Direct communication with individual customers or large groups is made possible with the Ivytalk messaging platform.
New customers can opt-in on any channel and existing customers may be added to the group. A single message can be sent to all members of the group using their preferred channel, text (SMS), email, mobile app, Facebook or Twitter. People can reply to messages on any channel.
Reach can be used to enhance existing applications by adding two-way text (SMS), email and social channels for customer support, mobile marketing, lead generation, visitor engagement as well as customized interactions.
"Our deep experience in wireless, software development and operations is well suited to delivering innovative solutions to our partners and customers. We are looking forward to developing new relationships as a result of this show." -Mary Jesse, CEO Ivycorp
Ivycorp is a technology company based in Seattle, Washington with offices in the San Francisco Bay Area and Paris, France. Ivycorp developed and provides Ivytalk Intelligent Messaging Solutions. Ivytalk was designed to help businesses take the complexity out of group messaging by allowing them to use any type of messaging on any device. The company has patent-pending, cloud-based, modular hardware and software that can take any input and output and switch between them and interface with a variety networks. Ivytalk connects you in real time with customers, employees, partners and more using the most effective means whether that's email, text, mobile apps, or social networks.
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