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Aclara To Deploy Consumer Engagement Software Solution At Sacramento Municipal Utility District
Sep 11, 2012 (01:09 PM EDT)
ST. LOUIS, Sept. 11, 2012 /PRNewswire/ -- Aclara®, a leader in Intelligent Infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. (NYSE:ESE), today announces a contract with Sacramento Municipal Utility District (SMUD) to deploy its best-in-class consumer engagement software platform. This comprehensive solution will increase energy literacy, engagement, and related behavioral changes that help customers understand and manage energy usage and costs.
"Aclara's consumer engagement platform will help us centralize and standardize all of the energy information and tools made available to our residential and commercial customers," said Frankie McDermott, director SMUD customer services. "In addition, the Aclara platform will provide information that can be utilized across web, mobile devices, and paper engagement channels, thus providing our customers with technology that allows them to monitor and manage their energy usage if they choose."
When completed, the Aclara solution will consolidate a variety of other tools that provide energy information and education to SMUD customers who opt to utilize them. This new approach by SMUD encourages a more interactive dialogue between customers and the utility, with tailored content and personalized feedback delivered through multiple engagement channels.
"Aclara's tightly integrated and consistent approach to consumer engagement continues to gain traction in the industry," said Brad Kitterman, president, Aclara. "Aclara makes it easy for utilities to increase customers' engagement in the active management of their energy consumption. The breadth, depth and quality of Aclara's solutions have proven again to be second to none."
Aclara's customer engagement solutions power 15 of the top 25 web sites benchmarked in the E-Source Review of North American Electric and Gas Company Websites: 2011, including Wisconsin Public Service and Avista Utilities, which were ranked first and second in the study.
About Sacramento Municipal Utility District