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Cox Tops J.D. Power Ranking for Business Data Services in Small/Midsize Business Segment
May 18, 2012 (05:05 PM EDT)
Cable providers outperform traditional telcos as a group across all segments
ATLANTA, May 18, 2012 /PRNewswire/ -- This week, Cox Communications ranked highest in customer satisfaction among data service providers for small and midsize businesses (20 to 499 employees) and second among data service providers for very small businesses (1 to 99 employees) in the J.D. Power and Associates 2012 Major Provider Business Telecommunications Data Services Study(SM). This marks the fifth time in seven years that the company has ranked highest in satisfaction in J.D. Power and Associates Business Telecommunications Services studies.
"Third parties, and more importantly, our customers have consistently recognized Cox's ability to meet the mission critical and extremely diverse technology demands of today's businesses," said Phil Meeks, senior vice president of Cox Business. "We have the local network and support staff in place in each of our markets to effectively deliver against our competition."
The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. Six factors are used to measure satisfaction: performance and reliability; cost of service; sales representatives and account executives; billing; offerings and promotions; and customer service. Within the small/midsize business segment, Cox ranks particularly well in four of the six factors driving satisfaction: performance and reliability; cost of service; sales representatives and account executives and billing.
According to the J.D. Power and Associates study, across all business segments as a group, cable providers rank higher in overall satisfaction than traditional telecommunications—or telco—providers.
"Cable providers now rank higher in performance and reliability, due to their advantage in the area of data transfer speeds," according to J.D. Power and Associates. "As price and performance across providers converge, the account service and support, in many instances, becomes the differentiator."
Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations. The organization also serves most of the top tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division. According to Vertical Systems Group, Cox Business is one of the largest providers of business Ethernet services in the U.S. based on customer ports and has been consistently recognized for its leadership among small/midsize business data service providers. Cox is currently the seventh largest voice service provider in the U.S. and supports more than 950,000 business phone lines. For more information about Cox Business, Click Here or call 1-800-396-1609.
BLUE Powered by Cox Business (www.coxblue.com) is a unique social media initiative designed specifically for businesses that features original content from approximately 30 contributors including business experts from various industries, technologists, social media and marketing innovators and influential writers. Businesses can also interact with Cox via dedicated Google+, LinkedIn and Twitter channels.
About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity seven times, including the last six years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
SOURCE Cox Communications