ST. LOUIS, May 1, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services today announced that Vodafone Netherlands is to deploy an Amdocs Business Support System solution (BSS) based on Amdocs' Customer Experience Systems (CES) portfolio.
The Amdocs Business Support System provides a simple and effective way for telecom companies to interact with customers on sales and services related queries, covering processes such as ordering, provisioning, fulfillment and invoicing.
Vodafone Netherlands will implement the new business support system across all customer channels in a phased approach over the next few years.
"We expect this agreement to enable Vodafone Netherlands to enhance our customers' experience across all channels," said Ben Kocken, Head of Experience, Transformation & Capability, Vodafone Netherlands.
"This agreement is testament to our deepening relationship with Vodafone," said Brian Shepherd, group president for Amdocs. "Amdocs is committed to delivering more value to Vodafone as it further enhances its operational efficiencies."
This initiative builds on the relationship between Amdocs and Vodafone who had previously signed a global license and maintenance agreement effective from 1 October 2010. This global license and maintenance agreement enables Vodafone local markets to buy Amdocs products and services under pre-agreed terms.
For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the first quarter of fiscal 2012 on February 14, 2012.