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Freightliner Custom Chassis (FCCC) Deploys LogicBay's Partner Relationship Management (PRM) Solution
Apr 03, 2012 (07:04 PM EDT)
LogicBay's solution enables organizations to optimize Channel Partner financial performance
PROVIDENCE, R.I., April 3, 2012 /PRNewswire-iReach/ -- LogicBay Corporation, a leading supplier of Partner Relationship Management (PRM) systems for engaging, managing and developing distribution channels, announces that Freightliner Custom Chassis (FCCC) has recently deployed LogicBay's Performance Center™ channel management solution. The deployment includes FCCC and its Original Equipment Manufacturer (OEM) customers and dealers.
LogicBay's Performance Center™ unifies all facets of distribution channel development into a single, easy-to-use portal. The Performance Center's unified suite of core technologies includes Marketing Communications Management, Learning Management, Performance Management, Content Management and Social Management. The portal capabilities of the system allow easy, single sign-on to other dealer and customer-facing systems both inside and outside the firewall. Additionally, the Performance Center can be customized and expanded through the use of a growing stable of unique widgets and applications.
FCCC manufactures premium chassis for the motorhome, delivery walk-in van, school bus and shuttle bus markets. These manufacturers each have their own dealer organizations that need training and information about the chassis under which their product is built. But given the number of different OEMs and dealers, it has been challenging for FCCC to provide that information without channel management technology. The deployment of the Performance Center allows the delivery and access of training materials, brochures and technical information, warranty programs, service procedures, promotional programs and more to over 350 dealers representing FCCC's OEM customers.
Jonathan Randall, Director, FCCC Sales and Marketing, states, "The launch of LogicBay's Performance Center has produced a genuine benefit to FCCC. We can now much more easily communicate with our customers and their dealers. Selling and servicing their own product requires knowledge about the chassis, and we now more effectively deliver that knowledge to them. And now, with our new web-based training modules that are available from our channel portal we will further enhance the dealers' effectiveness."
Daimler Trucks North America, FCCC's parent company, has deployed the Performance Center at its truck divisions for over ten years, relying on LogicBay's oversight, monitoring and functionality improvements. The deployment of the Performance Center at FCCC provides the same level of commitment to their customers and dealers.
LogicBay provides technology-enabled Partner Relationship Management (PRM) solutions enabling organizations to engage, manage and develop their dealer networks, leveraging shared knowledge and best practices. With a focus on the key elements of engagement including collaboration, marketing/communications effectiveness, training and certification and performance management LogicBay deploys powerful on-line communities that empower and connect the extended networks of a dispersed sales function to be able to sell and service products more effectively.
About Freightliner Custom Chassis
Freightliner Custom Chassis Corporation manufactures premium chassis for the motorhome, delivery walk-in van, and school bus and shuttle bus markets. Freightliner Custom Chassis Corporation is a subsidiary of Daimler Trucks North America LLC, a Daimler company.