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Information Services Group Launches ISG Transition Council to Address Challenges of IT, Business Process Outsourcing, ADM
Mar 14, 2012 (07:03 PM EDT)
More than 50 client and service provider experts to share knowledge, define best practices around optimizing transition phase of outsourcing initiatives
STAMFORD, Conn., March 14, 2012 /PRNewswire/ -- Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, announced today the launch of the ISG Transition Council, a panel of client and service provider experts established to address specific challenges encountered during outsourcing transitions.
The Council, composed of more than 50 transition experts from client and service provider organizations, will convene regularly to discuss specific issues related to IT outsourcing (ITO), business process outsourcing (BPO) and application development & maintenance (ADM) transitions. The forums will include case studies, extensive polling and open mic discussions on a selected topic as well as subsequent publication of results and key findings.
"The transition period of the first six months of an outsourcing agreement often determines the ultimate success or failure of the relationship," said Jim Hussey, Global Head of the Transition Service Area for ISG. "Historically, however, both clients and service providers have struggled to adequately address the challenges that arise during a transition, with long-term negative consequences. Through this forum, ISG seeks to define ways they can work together to improve the transition process."
Poorly run or executed transitions can adversely impact both clients and service providers, causing significant cost overruns and poor service performance and often feeding internal resistance to the development initiative. The inability to reassign staff or convince internal business clients the new provider has developed sufficient capability to provide the service are significant challenges to overcome once a transition is perceived to be going poorly.
The ISG Transition Council will provide an independent and objective third-party perspective to help members mitigate these and other transition risks. The findings of the initial forum – on the topic of providing software production access to offshore resources during an ADM transition – will be announced later this month. Future Council sessions will examine service desk transition challenges, transitioning to the cloud, the challenges of incumbent transitions and BPO transition initiation activities.
"ISG is in a unique position to assist clients and their newly selected service provider partners with the transition to a new service delivery model," said Steven Hall, Partner, ISG. "Our insight into the structure and components of outsourcing agreements combined with our knowledge of the services being transitioned and the challenges on both sides to operationalize them enable us to facilitate an open and full discussion. The ISG Transition Council will be an important platform to continue to define best practices."
To learn more about the ISG Transition Council, please contact Jim Hussey (firstname.lastname@example.org).
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