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Broadspire Completes RiskTech Conversion
Dec 13, 2011 (01:12 PM EST)

Rules-based claims management system provides multiple client benefits

ATLANTA, Dec. 13, 2011 /PRNewswire/ -- Broadspire®, a Crawford Company and leading third party administrator (TPA) and medical management services provider, has successfully completed its launch of the RiskTech claims management system, converting more than 10 million claims and retiring legacy systems.

"As Broadspire celebrates our fifth anniversary as a Crawford Company, the completion of this RiskTech conversion is a milestone that perfectly represents the investment we've made as a company in advancing our technology," said Broadspire President and CEO Ken Martino.

Broadspire's legacy system was converted in 2009 and Crawford's legacy systems, ARMS and SISDAT, have been retired. Broadspire clients can now fully benefit from RiskTech, a rules-based claims management system that provides:

  • The ability to manage attachments including digital statements for easy accessibility.
  • Ease and flexibility for editing and adding codes and fields.
  • Detailed reserve worksheets that help claim professionals precisely calculate indemnity and medical expenses.
  • Easy, secure, real-time access for clients through the Dmitri Suite(SM) of RMIS services.
  • Automatic policy validations that highlight inconsistencies for further accuracy.
  • Claim and medical notes organized for improved communication between all parties.
  • A Broadspire MyClaim(SM) portal that enables injured workers to view their indemnity payments through any computer or mobile device.

RiskTech works in concert with Broadspire's e-Triage system. e-Triage determines obstacles to recovery by recording claims information as data points, which are examined using knowledge gained from 750 evidence-based psychological, clinical and socio-economic studies. Claim professionals then receive recommendations on how best to help an employee back to health and work.

"RiskTech customizes the data capture process on a per-client basis, allowing each to receive the crucial information needed to drive a claim toward the optimum outcome. By consolidating our claims into one system, we can concentrate our training, development and organizational efforts on that system. It will allow us to continue to improve our already stellar quality, consistency and outcomes," Martino said.

About Broadspire

Broadspire (, a leading international third party administrator, provides risk management solutions designed to help clients improve their financial results. Broadspire offers casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As a Crawford Company, Broadspire is based in Atlanta, Ga., with 85 locations throughout the United States. Services are offered by Crawford & Company under the Broadspire brand in Europe (, including the United Kingdom (

About Crawford

Based in Atlanta, Ga., Crawford & Company ( is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.


SOURCE Crawford & Company