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AT&T Readies Network in Delaware, Offers Customers Communications Tips for Hurricane Irene
Aug 25, 2011 (04:08 PM EDT)


WILMINGTON, Del., Aug. 25, 2011 /PRNewswire/ -- With Hurricane Irene forecasted to possibly impact parts of Delaware's coastal and flood prone areas as early as this weekend, AT&T* is prepared to respond quickly and help its customers do the same. AT&T is providing important communication tips for consumer and business customers to use before, during and after the storm.

A critical element of AT&T's efforts to maximize network reliability is its ability to respond swiftly when disaster strikes. AT&T's Global Network Operations Center, a state-of-the-art command center, monitors and maintains AT&T's global networks 24/7, and its Network Disaster Recovery (NDR) organization conducts readiness drills and disaster simulations throughout the year to ensure that networks are prepared and personnel are ready to respond in a moment's notice. The NDR team works closely with local AT&T network personnel and Emergency Operations Centers (EOCs) to restore and maintain service until permanent repairs can be made.

AT&T's standard pre-storm network preparations include:

  • Prepare and check portable generators and on-site fixed generators.
  • Topping off generators with fuel at cell sites and central and field-level switching facilities.
  • Staging generators in safe locations for their immediate deployment once a storm has passed.

Response equipment readied in the wake of a storm includes:

  • Mobile cell sites and mobile command centers
  • Emergency communications vehicles
  • A self-sufficient base camp, complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and more than 10,000 meals ready to eat (MREs)
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts

AT&T offers the following recommendations for consumers and small business owners in preparation for Irene:

Consumer Tips:

  • Have a family communications plan in place. Designate someone out of the area as a central contact, and make certain that all family members know who to contact if they become separated. Most important, practice your emergency plan in advance.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Keep your wireless phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as charging your wireless device by using your car charger or having extra mobile phone batteries or disposable mobile phone batteries on hand.
  • Keep your wireless phone dry. The biggest threat to your device during a hurricane is water, so keep your equipment safe from the elements by storing it in a baggie or some other type of protective covering.
  • Forward your home number to your wireless number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as voicemail, call forwarding, remote access call forwarding and call forwarding busy line/don't answer may be useful.
  • Track the storm and access weather information on your wireless device. Many homes lose power during severe weather. If you have a wireless device that provides access to the Internet, you can watch weather reports or keep updated with local radar and severe weather alerts through My-Cast® Weather, if you subscribe to this service.
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos — even video clips — of damaged property to your insurance company from your device.
  • Take advantage of location-based mapping technology. Services such as AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or avoid traffic congestion from downed trees or power lines, as well as track a family member's wireless device in case you get separated.

Small Business Tips:

  • Set up a call-forwarding service to a predetermined backup location. Set up a single or multiple hotline number(s) for employees, employees' families, customers and partners, as appropriate, to call so that all parties know about the business situation and emergency plan. For this to be most effective, maintain an updated contact list, including mobile and home phone numbers and e-mail addresses, for all employees.
  • Protect hardware/software/data records/employee records, etc. Routinely back up these files to an off-site location. Use a generator for supplying backup power to vital computer hardware and other mission-critical equipment. Prearrange the replacement of damaged hardware with vendors to ensure quick business recovery.
  • Outline detailed plans for evacuation and shelter-in-place plans. Practice these plans (employee training, etc.). Establish a backup location for your business and meeting place for all employees.
  • Assemble a crisis-management team and coordinate efforts with neighboring businesses and building management. Be aware that disasters affecting your suppliers also affect your business. Outline a plan for supply chain continuity for business essentials.
  • Consider a back-up cellular network. Services like AT&T Remote Mobility Zone, allows organizations to protect their critical communications by installing small cell sites at the businesses' locations. If a disaster disables primary communications networks, the back-up cellular network can help keep your company connected.

Maximizing Service During and After a Hurricane:

  • Try text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T's wireless devices are text messaging capable. Depending on your text or data plan, additional charges may apply.
  • During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to "fast busy" signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
  • Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

Additional information and tips for disaster preparedness can be found at www.att.com/vitalconnections.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T

AT&T Inc. (NYSE: T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.

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SOURCE AT&T Inc.