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Omaha Steaks Receives STELLAService's ELITE Rating for Customer Service Excellence
May 26, 2011 (05:05 PM EDT)
OMAHA, Neb., May 26, 2011 /PRNewswire/ -- Omaha Steaks today announced that the company has received an ELITE rating for excellence in customer service from STELLAService, an independent, third-party company that rates the customer service performance of online stores. STELLAService conducts an in-depth evaluation of more than 300 different elements of the online customer experience when determining a company's rating. The ELITE rating awarded to Omaha Steaks represents the highest level of achievement.
STELLAService evaluates companies on every attribute of the online shopping experience from ease of website navigation to interaction with company customer service representatives. As the recipient of an ELITE rating, Omaha Steaks is eligible to display the STELLAService seal on the company website as a trustmark that objectively and credibly communicates the company's commitment to quality customer service.
"As a fifth-generation, family-owned company, the focus at Omaha Steaks has always been on serving our customers," said Senior Vice President and family owner, Todd Simon. "Our philosophy is that the customer is at the top of our organizational chart. We are honored to be recognized with the STELLAService ELITE rating for our customer service and we will proudly display the seal on our website."
About Omaha Steaks
Omaha Steaks, founded in 1917, is an Omaha, Nebraska-based, fifth-generation, family-owned company that markets and distributes a wide variety of the finest quality USDA-approved, grain fed beef and gourmet foods. Today, Omaha Steaks is recognized as the nation's largest direct response marketer of premium beef, available to customers by calling 1-800-960-8400, online at www.OmahaSteaks.com or at retail stores nationwide.
STELLAService is an independent company that rates the customer service performance of online stores. With a robust evaluation methodology, STELLAService tests more than 300 different elements of the online customer experience including website navigation, delivery, returns, and customer service agent product knowledge.
SOURCE Omaha Steaks