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TRX Expands Travel Utility Offering With Latest Releases of Queue Manager
May 12, 2011 (04:05 PM EDT)
ATLANTA, May 12, 2011 /PRNewswire/ -- TRX, Inc. (www.trx.com) (OTCQB: TRXI), a world-leading provider of travel technology, process automation, consulting and data services, today announced several new releases for its Queue Manager application, one of the more than 20+ travel utility applications offered by TRX.
Queue Manager is a hosted workflow management solution for multi-location and/or multi-account travel operations teams designed to facilitate the management of transactional tasks, track agent productivity, and identify process error trends.
Several of the world's leading travel management companies, airlines, and business process outsourcing providers utilize TRX's Queue Manager to monitor service levels, quantify re-engineering and automation opportunities, grow productivity with existing resources, and improve billing and cost allocation.
Queue Manager's newest features expand the application's multi-lingual capabilities, provides enhanced supervisory notifications with proactive alerts when queues exceed multiple threshold levels, and a new interface for role management functions. Additional features focus on improvements to the application's usability including the population of the users' top five choices by weight in selection menus.
"Queue Manager is one of our hidden gems. The latest releases allow us to grow the client base on a global scale and deliver a more streamlined user experience," said Shane Hammond, President and CEO, TRX. "Clients are delighted with the application and have found significant savings through the use of this tool. It's a perfect example of how TRX helps to drive costs out of our clients' business through the use of technology and automation."
Upcoming releases of Queue Manager will focus on connecting to the GDS systems through web services, delivering dashboards to users and supervisors for performance monitoring, and providing additional sort options for transactions prior to agent distribution.
TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service utilities for online booking, reservation processing, data intelligence, and process automation. We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators. We provide patented savings maximization solutions via our travel analytics consulting practice, extending spend management services to travel buyers all over the world. We complement all of these offerings with a global workforce focused on travel process automation and re-engineering. For more information about TRX or to contact a TRX sales office, phone 404.929.6100 or visit the Company's website at www.trx.com.
SOURCE TRX, Inc.