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Cox Communications Tops Connecticut DPUC's 2010 Consumer Scorecard
Apr 01, 2011 (03:04 PM EDT)
Company is Highest-Rated Video and Telephone Provider in the State
MANCHESTER, Conn., April 1, 2011 /PRNewswire/ -- Cox Communications is ranked highest among all telephone and video providers in Connecticut for its Cox Digital Telephone and Cox TV services, according to the 2010 Consumer Scorecard issued this week by the Connecticut Department of Public Utility Control. This is the third straight year that Cox has topped the list of telephone providers statewide.
"Customers have many choices for their communications and entertainment services today, which makes customer satisfaction imperative to the success of our business," said Paul Cronin, Cox Communications senior vice president and general manager. "Our spots at the top of the 2010 Consumer Scorecard for both telephone and cable companies are a validation of our employees' commitment to delivering a consistently superior experience to our customers."
The Consumer Scorecard ranks Connecticut's utility and communications companies' customer care performance during the past year. This includes seven telecommunications companies and 24 cable franchises.
Cox Digital Telephone ranked highest among telecommunication providers. Cox was the overall highest-ranked video provider with the franchises in Manchester, Meriden, and Enfield occupying three of the top four spots, ahead of 18 other cable franchises in the state.
The Department received only eight complaints regarding Cox Digital Telephone in 2010, reflecting less than 1 percent of its customers. Cox's 2010 score is 45 times as positive as in 2001, the first year the DPUC issued this report. Notably, Cox increased the number of Cox Digital Telephone customers by more than 460 percent over that same time period.
In the cable TV category, less than 1 percent (0.04) of all customers reported complaints across the company's three Connecticut cable service areas. This is a 35 percent improvement over 2009.
About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for six years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
SOURCE Cox Communications