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NovelASPect Partners with Ingram Micro Seismic Help Desk
Mar 16, 2011 (05:03 PM EDT)
Application service provider, NovelASPect, partners with Ingram Micro Seismic Desk to offer high quality 24x7/365 IT Support from certified, frontline-support technicians
SOUTH SAN FRANCISCO, Calif., March 16, 2011 /PRNewswire-iReach/ -- NovelASPect, the world's leading QuickBooks hosting provider, today announced it has partnered with technology distributer, Ingram Micro. This new partnership will provide NovelASPect's clients with unparalleled, round-the-clock IT support by domestic, certified technicians. This partnership with Ingram Micro is the latest milestone in the company's ongoing mission to offer end-users the highest standard in customer support.
The new help desk will reduce wait time & increase efficiency for NovelASPect's clients. Clients can expect an average wait time of only 45 seconds, with 75% of calls being answered within the first 30 seconds.
NovelASPect is the only Intuit Certified Citrix hosting provider offering live 24/7/365 domestic IT support.
"At NovelASPect, we understand that running a business isn't a 9-5 activity and that resolution of client concerns at all times of the day is critical to building a world class company," said Rick Fallahee, CEO of NovelASPect. "This new partnership with Ingram Micro meets our goal of providing the highest level of customer service whenever and wherever it is needed."
NovelASPect is changing the way small and medium sized businesses access data around the world. Dedicated to providing reliable, exceptional service and flawless security, NovelASPect's hosting solutions allow end-users to access their applications via the cloud utilizing Citrix technology.Citrix provides a seamless secure connection between a variety of access devices (PC, MAC, Android, iPhone, iPad, Blackberry etc.) and NovelASPect's server. Small businesses and accountants now have anytime, anywhere access to their business desktop and world class customer support without having to manage an in-house server or be concerned with the security of their laptop.
NovelASPect is a 100% employee-owned and operated business founded in 2005 by a CPA and a certified Microsoft and Citrix professional. With clientele spanning 5 continents—from Johannesburg to Canada to Brisbane to Bejiing to Paris to San Francisco—NovelASPect is a leading expert in providing application delivery to companies through a Citrix client.
About Ingram Micro
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves more than 150 countries and is the only global broad line IT distributor with operations in Asia. Visit www.ingrammicro.com.
Media Contact: Rick Fallahee NovelASPect, 8882280143, firstname.lastname@example.org