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TRX Awarded 2011 People's Choice Stevie® Award for Favorite Customer Service
Feb 24, 2011 (03:02 PM EST)
ATLANTA, Feb. 24, 2011 /PRNewswire/ -- TRX, Inc. (www.trx.com) (OTCQB: TRXI), a world-leading provider of travel technology, process automation, consulting and data services, has been named a recipient of the 2011 People's Choice Stevie Award for Favorite Customer Service in the Airlines, Distribution and Transportation category.
This prestigious award honors and generates public recognition of the efforts, accomplishments, and positive contributions of companies and business people worldwide. More than 177,000 votes were cast in this year's competition in which the general public voted for their favorite providers of customer service across eight categories.
In addition to receiving the People's Choice Award, TRX was a named finalist in the 5th annual Stevie Awards for Sales & Customer Service in the following categories: Innovation in Customer Service and Customer Service Department of the Year - Airlines, Distribution & Transportation.
TRX earned this recognition for Innovation in Customer Service by demonstrating a proactive approach to customer service and providing its clients with innovative solutions. For example, TRX clients expressed the need to track and be able to communicate with their company travelers in the event of an emergency during a recent TRX Corporate Advisory Board session. TRX created a solution to address this need through its TRAVELTRAX reporting and analytics tool, thereby enabling TRX clients with the ability to instantly notify their travelers via e-mail and SMS messaging services during the recent volcanic ash crisis as part of TRX's integrated traveler security and traveler tracking suite.
The nomination for Customer Service Department of the Year - Airlines, Distribution & Transportation was earned by TRX's team that performs exception management for the world's largest online travel agencies. Any passenger flight that needed to be refunded, moved, exchanged, or cancelled had to come through the TRX schedule change and ticketing teams.
"We are thrilled to be a People's Choice Award winner and to be named as a finalist for a Stevie Award in Sales & Customer Service," said Shane Hammond, President and CEO, TRX. "We strive to be customer centric and I am delighted to see our team recognized for their strong efforts."
The People's Choice Stevie Awards were presented at the 5th annual Stevie Awards for Sales & Customer Service awards dinner in Miami Beach on Monday, February 21.
Professionals recruited from organizations worldwide perform the preliminary judging and select the finalists. Members of the Awards' Board of Distinguished Judges & Advisors selected Stevie Award winners from among the finalists.
TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service utilities for online booking, reservation processing, data intelligence, and process automation. We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators. We provide patented savings maximization solutions via our travel analytics consulting practice, extending spend management services to travel buyers all over the world. We complement all of these offerings with a global workforce focused on travel process automation and reengineering. For more information about TRX or to contact a TRX sales office, phone 404.929.6100 or visit the Company's website at www.trx.com.
ABOUT THE STEVIE® AWARDS
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevie Awards recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
SOURCE TRX, Inc.