Press Releases

Unedited news and product information from vendors.

ITIL Certification Training Provider ITSM Academy Introduces ITIL Training Boot Camp
Jan 12, 2011 (06:01 PM EST)

CHICAGO, Jan. 12, 2011 /PRNewswire/ -- Planning, implementing, and optimizing an effective IT service management program requires comprehensive training and career development. But with personnel cutbacks and burgeoning workloads, who has time left for intensive training?


To address these challenges, RCCSP Alliance member company ITSM Academy has created the IT Infrastructure Library™(ITIL®) Lifecycle Boot Camp Program, an innovative approach for delivering two (2) ITIL Lifecycle training courses in a five (5)-day week.

The Boot Camp combines two (2) lifecycle courses into an intensive five (5)-day classroom-based experience.  Although rigorous, this integrated approach helps students understand the tight relationship between lifecycle stages and processes.

The first boot camp will be delivered in ITSM Academy's Dallas Training Center on February 21-25, 2011. Classes include Service Transition and Service Operation (view schedule). To further control costs and time away from work, learners can opt to take the Continual Service Improvement course in a virtual classroom (view schedule). 

"ITSM Academy's ITIL Lifecycle Boot Camp provides individuals looking for a balanced, accelerated and cost-effective curriculum a way to achieve 15 of the 22 credits required for the ITIL Expert certification," said Jayne Groll, Co-Founder and President of ITSM Academy.

"RCCSP has recommended ITSM Academy's ITIL certification training and events to its vast customer base of IT support professionals for five consecutive years, incorporating ITSM Academy course schedules into the RCCSP Alliance meta-catalogue of endorsed courses," reports Nina Kawalek, CEO for RCCSP. "This accelerated-learning boot camp is an ideal way of optimizing training, work time, and budget allowances."

About ITSM Academy, Inc.

ITSM Academy, Inc., founded in 2003, is a full service provider of IT Service Management education and advice.  ITSM Academy was the first US-based provider of IT Infrastructure Library™ (ITIL®) training to be accredited by of APM Group (AMPG). 


Lisa Schwartz

ITSM Academy, Inc.

Phone: 954-491-3442 x104             


RCCSP, founded in 1995, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best training companies from the United States, all with long-standing and deserved reputations for quality content, experienced instructors, and outstanding customer service.

SOURCE RCCSP Professional Education Alliance