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Vanguard Customer Service Publication Picks Vivisimo's Velocity Platform for Product of the Year Award in 2010
Dec 28, 2010 (09:12 AM EST)
Customer Interaction Solutions Chooses Information Optimization™ Platform for Ability to Quantify ROI and Improve Front-End Experience
PITTSBURGH, Dec. 28, 2010 /PRNewswire/ -- Vivisimo announced today that its Information Optimization (IO) Platform, Velocity, has earned Customer Interaction Solutions' (CIS), a leading publication in contact/call centers, customer resource management (CRM), and tele-services, Product of the Year distinction. The award rounds out a landmark year for Vivisimo, which saw industry accolades, records sales figures, and a new product launch, Velocity 8.0.
"We've been seeing a lot of prescient organizations find value in the role comprehensive, unified and contextually-relevant information access plays in the CRM process. Continued recognition of IO by thought leaders like Customer Interaction Solutions is an affirmation of where we see this new trend taking the industry," said Vivisimo's Chief Executive Officer, John Kealey. "Our technology allows our Fortune 500 and public clients to turn typical CRM conversations into optimized interactions by empowering customer-facing professionals with unified access to multiple databases, time-sensitive information, and prospective sales information."
The award recognizes companies that "have demonstrated a devotion to excellence and the further advancement of the call center and CRM industry through their innovative products and services," said group editorial director for CIS' parent publication, TMC, Erik Linsak.
About Vivisimo, Inc.
Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information. Unlike traditional information management products, Vivisimo's innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo's innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through partners around the world. Visit Vivisimo.com for more information.
SOURCE Vivisimo, Inc.