Unedited news and product information from vendors.
CharTec Adds Live Virtual Help Desk Service for MSP Customers
Nov 22, 2010 (12:11 PM EST)
BAKERSFIELD, Calif., Nov. 22, 2010 /PRNewswire/ -- CharTec, the SMB channel's leading "Hardware as a Service" (HaaS)/sales training provider, today announced it has added live telephone support through a partnership with Live Virtual Help Desk (LiveVHD), a leading North American help desk service for managed service providers (MSPs). CharTec's IT service company customers will now be able to offer their end users skilled front-end help desk support, based on LiveVHD's industry-leading internal processes for addressing computer system questions and problems.
With the addition of telephone support services for CharTec's hardware and bundled systems, MSPs and solution providers reduce the time and resource burden on their technical and support teams so they can concentrate on other business functions. LiveVHD technicians provide friendly, personable service in plain and simple English, and the company boasts a fix rate of nearly 90 percent on the first call.
"As the owner of an MSP business, I, like many business owners, struggle with growth and finding good people. The consideration to build out my own help desk was easily outweighed by the sheer cost and high turnover related to this endeavor. Working with LiveVHD has allowed our company to scale and gives us the type of support our clients expect. We are excited to now be able to bring this solution to our CharTec partners and know that we are providing the best service in the industry for them and their end clients," said Alex Rogers, CharTec's CEO. "We're confident that partners will be so impressed with LiveVHD, they will consider this service an extension of their own team.
"We are delighted to be complementing CharTec's range of services and look forward to providing their customers with exceptional help desk support," said Neil Jones, President of Live Virtual Help Desk. "We take great pride in supplying the industry with leading service that increases efficiency and profitability."
Live help desk service is now available to CharTec partners for a flat monthly fee, so support costs remain predictable and easy to budget.
CharTec "Hardware as a Service" (HaaS) and sales training program helps technology companies transition to the next level of annuity-based profitability as Managed Service Providers. CharTec Partners can increase their clients' productivity and reduce overall costs using the program because hardware and service costs are no longer an obstacle – workstations, servers, firewalls, 24x7 help desk, updated software, even BDR, VOIP and security are easily acquired. CharTec goes "beyond HaaS" by providing private labeled hardware, a new configurator tool that allows Partners to price offerings in less than 5 minutes, and an extremely popular sales and IT Management academy. CharTec is the winner of three ChannelInsider Bull'sEye Awards and Business Solutions. Magazine Innovator of the Year Award for 2009. CharTec is headquartered in Bakersfield, CA. For more information please visit www.chartec.net.
About Live Virtual Help Desk
Live Virtual Help Desk (LiveVHD), a North American leading "live" help desk support service, allows MSPs of all sizes the opportunity to offer "live" second-level, friendly and skilled, front-end phone support as an extension of their own company services. LiveVHD uses industry-leading internal processes to deal with a client's desktops, laptops, servers, handheld and network devices. LiveVHD integrates with the MSPs own service ticketing system, be it, Autotask, ConnectWise or Tigerpaw. The company promises not to overwhelm the client with techno-speak, just plain and simple English. For more information visit www.livevhd.com or call 1-866-677-3256.
All product and company names herein may be trademarks of their respective owners.