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Several Public Safety Agencies Improve Operations With New Integrated Computer-Aided Dispatch and Records Management Solutions from TriTech Software Systems
Aug 11, 2010 (02:08 PM EDT)

NORTH GRAFTON, Mass., Aug. 11 /PRNewswire/ -- TriTech Software Systems, a leading provider of integrated public safety software solutions, proudly announces the successful implementation of its modular Imc Solutions platform at several new customer sites.  TriTech's Imc Solutions suite is an affordable and fully integrated computer-aided dispatch, mobile data, records, civil and corrections management software for small- to medium-sized agencies.  

TriTech proudly recognizes the following clients for their efforts towards a seamless transition with their new Imc Solutions Suite of products:

  • Point Pleasant Police Department (NJ) - Law Records Management, Computer-Aided Dispatch, Administrative, Mobile.  
  • State of Rhode Island Office of the Fire Marshal (RI) - Fire Records Management, Computer-Aided Dispatch, Mobile, Administrative.
  • Groton Town Police Department (CT) - Law Records Management, Cross Agency Data Sharing, Mobile.  
  • Salem Police Department (NH) - Law Records Management, Computer-Aided Dispatch, Administrative, and Mobile.  
  • Massachusetts Bay Community College (MA) - Computer-Aided Dispatch and Law Records Management
  • Community College of Rhode Island (RI) - Calls for Service and Law Records Management

Additionally, the following are new clients that have contracted for the Imc Solutions platform:

  • Yale University (CT)
  • Chatham Police Department (MA)
  • Stonington Police Department (CT)
  • Eastham Police Department (MA)
  • Truro Police Department (MA)
  • Truro Fire Department (MA)
  • Provincetown Police Department (MA)
  • Weston Fire Department (MA)
  • Worcester County Fire District 7 (MA)

"We recognize the financial strain on many local municipalities and we feel very privileged to be selected as the public safety technology partner for our clients," says Leo Hisoire, general manager of TriTech's North Grafton office – where Imc Solutions are developed.  "TriTech's Imc Solutions serve a critical role in improving administrative and operational workflow of police and fire-rescue departments to provide continued protection of people, life and property.  We remain focused on delivering the best solutions to assist our clients in achieving their operational and technology goals."

With a dedicated account management and support team, along with continued improvements in their software, TriTech's Imc Solutions clients can rest assured that they have made the right choice in investing in their technology and software. The Imc Solutions platform offers two version releases annually to include rapid product enhancements and new features through seamless online upgrades.  Additionally, TriTech's Imc Support team is recognized for providing superior customer service with knowledgeable support representatives equipped to provide accurate, timely and efficient response.  Clients are provided with a plethora of educational tools to enhance their product experience including: online help built into the software, web-based and onsite training classes, bi-weekly tech tips and online chat forums.

About TriTech Software Systems

TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech's flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit

Contact:  Jenny Clavero of TriTech Software Systems, +1-858-799-7362,

SOURCE TriTech Software Systems