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Restaurant Employees Overwhelmingly Embrace Online Scheduling Solution To Optimize Communication And Collaboration In The Workplace
Jul 23, 2010 (11:07 AM EDT)

National Survey Uncovers Communication Trend: Web-based Scheduling Application Fosters Increased Collaboration and Productivity In The Restaurant Industry

ANN ARBOR, Mich., July 23 /PRNewswire/ -- WhenToManage, the leader in real-time, online reporting and integrated point of sale (POS) business analytics solutions for retailers and restaurants, released the results of a nation-wide user survey proving the critical value of online labor scheduling. Operators, faced with multiple employee scheduling demands, using the web-based communications and scheduling technology, can now more effectively optimize employee-to-management information sharing through a fundamental improvement to the labor scheduling process.

The 2010 Survey of WhenToManage Online Employee Scheduling Users, a national web-based survey of over 700 online restaurant employees conducted throughout June and July, found that 90% experienced improved communications to the point where they would highly recommend the application to employers. Over 70% of respondents stated the seamless communications, enabled by the application, increased productivity through improved workforce collaboration. The survey findings highlight new thinking about personnel management in the restaurant and retail industry. The data posits that increasing employee engagement through seamless and interactive scheduling technology makes for more productive employees and efficient scheduling procedures.

"We were very pleased at the overall survey results. The fact that 90% of employees would recommend WhenToManage to future employers says volumes about our tools. Many of them commented saying that it 'totally opened up communication,'" said Jeff Schacher, CEO of WhenToManage. "We discovered that many of our employee users ended up being the power users of our technology. They are one of the driving forces behind adoption at their restaurant. Frankly, because WhenToManage is so easy to use, we believe it will reduce scheduling headaches now and in the future. Some personnel matters will go away leaving more time for essential management duties resulting in happier employees to boot!" said Schacher.

Employees using the application can review their schedules and manage availability requests from either the internet, email or mobile text messages. Using secure login functionality, employees interact with the system by requesting days off, set preferred shifts, update availability and swap shifts with other employees. Employee requests are then sent back to the store manager for approval. "With employees having less time to accomplish more, the online scheduling application addresses key productivity challenges by opening up communications and encourages employees to work together. This key development keeps the entire operation running smoothly," said Schacher.

About WhenToManage

WhenToManage Restaurant Solutions was founded in 2005 to build simple web-based software for the restaurant and retail industry. We offer scalable solutions that simplify reporting, inventory management, employee scheduling, and guest relations, with an emphasis on connecting the people in an organization.

We help operators by giving them real-time, online reporting, monitoring, and alerts of their sales and labor data from their POS, but that's just the tip of the iceberg. We are passionate about helping our clients solve their problems, improve their operations, and increase their profitability. There are restaurant managers and corporate executives that spend a good amount of their time with tasks that computers should be doing. There is nothing more satisfying than giving someone part of their day back.  For more information, visit our website:

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SOURCE WhenToManage Restaurant Solutions