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Steton Releases New 360 Enterprise Edition to Help Executives Improve Brand Performance
Jul 16, 2010 (07:07 AM EDT)


Software uses performance metrics to capture, analyze, report and facilitate corrective action to improve brand delivery, customer satisfaction and investor value

ST. GEORGE, Utah, July 16 /PRNewswire/ -- Steton Technology Group, a leading provider of web-based software used to monitor and report on quality, compliance and brand performance, today released a new product: Steton 360 Enterprise Edition. This new version delivers advanced tools to help executives in medium- to large-sized organizations establish superior customer loyalty and investor value by improving quality, compliance, and brand delivery.

Steton 360 Enterprise Edition, built on version 9 of the Steton Platform, adds new capabilities making it easier to find and access information and work tasks; measure and manage franchisee, supplier and other partner performance metrics; capture guest and employee survey data; and create and deliver insightful management reports to the right people.

"To win, firms must continually out-think and out-execute their competition by establishing distinctive practices that deliver outstanding service, quality and innovation," said Steve Caplin, Steton CEO. "The new Steton 360 Enterprise Edition is unique because it goes beyond auditing and is the only solution that measures and analyzes the performance of your distinctive practices and business processes."

Michael Flath, President of Hospitality Now, an industry leader providing Brand Quality Auditing and Mystery Shopping Services, uses Steton 360 to measure the performance of people and critical business processes for some of the world's largest hospitality and food service brands. "Steton 360 is essential to any company that wants to improve customer satisfaction and profitability," he said. "With Steton 360, we can easily and consistently access real-time information that allows our clients to accelerate improvements in quality and service."

Steton 360 Enterprise Edition offers the following important capabilities:

  • Policy and standards-based assessments that objectively measure performance and compliance organization-wide
  • Advanced business intelligence and data analytics to discover root causes leading to better executive planning and execution
  • Insightful and actionable management reports showing trends and progress
  • Timely alerts highlighting critical violations and work-in-progress status updates for corrections to violations
  • A highly secure and scalable software-as-a-service solution that is self-administered

Steton 360 Enterprise Edition is available immediately and includes comprehensive support and maintenance through affordable subscription or hosted license programs. For information, please call 888-343-5655.

About Steton

An industry leader since 1997, Steton improves business performance through its next-generation solutions designed to measure and improving quality, compliance, and brand performance across businesses of any kind.

Worldwide, Steton is deployed in over 85 countries and in 34 languages. Customers include three of the top five hospitality companies, fourteen of the top 50 US food service brands and many of the top food retail brands.

About Hospitality Now

Hospitality Now is a worldwide provider of Brand Quality Auditing and Mystery Shopping Services. For more information on Hospitality Now, visit http://hospitality-now.com/.

CONTACT:

Mark Ungerman, Director, Product Marketing

Steton Technology Group

mark.ungerman@steton.com

435.656.5655



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SOURCE Steton Technology Group