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PlumChoice Awarded Microsoft Certified Partner Status, Enabling Specialized Premium Technical Services
Jul 14, 2010 (12:07 PM EDT)
Certification in Desktop Platforms, Office Deployment, Networking Infrastructure And Information Worker Solutions Offers Additional Value to Select Private Label Partners
BILLERICA, Mass., July 14 /PRNewswire/ -- PlumChoice today announced that Microsoft has awarded PlumChoice membership in the Microsoft Certified Partner program. The designation means that select PlumChoice partners now have the option to specify Microsoft certified technicians for their private-label technical support services.
PlumChoice's membership in the Microsoft Certified Partner program was granted based upon extensive partner reference checks, the number of PlumChoice technicians who have completed Microsoft Certified Training, and other criteria. The membership is another premier program certification added to existing certifications held by PlumChoice's qualified technical service teams.
PlumChoice's Microsoft Certified Partner status establishes it as a leader among elite providers of premium technical services in the U.S. In earning its designation, the company extended certifications in four specific critical areas:
"PlumChoice is one of only a few service organizations that actively certifies its highly skilled technical workforce in industry leading hardware, software and networking certification programs. This level of technician certification facilitates best-in-class delivery of service to our partners' customers," said Rich Surace, Senior Vice President, Operations for PlumChoice. "By earning membership as a Microsoft Certified Partner; we add another industry certification to our SAFElink Service Delivery Platform. PlumChoice technicians constantly grow their careers by enhancing their education and skills as technology evolves."
Microsoft Certified Partners are designated by Microsoft as offering their customers the highest levels of technical expertise, strategic thinking and hands-on skills. Microsoft Certified Partners encompass a broad range of expertise and vendor affiliations, and have the necessary real-world perspective to help customers prioritize and effectively implement technology solutions.
As part of the certification process, PlumChoice was required to pass stringent partner reference checks regarding training quality and technical competency. The checks validated that PlumChoice technicians routinely deliver exceptional technical assistance at the point of service.
PlumChoice is changing the way technology care is delivered. The company pioneered the remote technical services business in 2001, providing 24x7 online repair and assistance for digital devices through U.S.-based, industry-certified agents. More recently, PlumChoice has embarked on a reinvention of technology care through the addition of its patented SAFElink™ service delivery platform. SAFElink helps service providers and other business partners to stay in constant touch with customers, creating new revenue streams and building customized, lifetime service programs. PlumChoice's services can be offered under the partner's brand as a one-time fix, bundled, or subscriber-based solution. Covered devices include personal computers and laptops, netbooks, tablets, Macintosh™ computers, networks, software, printers, peripherals, MP3 players, digital cameras, smartphones, iPhones and other devices. For more information, visit www.plumchoice.com/partner, call 1-866-811-3321 or email firstname.lastname@example.org.