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SENTINEL SHIELD Advances Altura's Remote Monitoring Service
Jun 28, 2010 (05:06 PM EDT)
FULLERTON, Calif., June 28 /PRNewswire/ -- Altura Communication Solutions is committed to providing a superior customer experience to voice and data network clients, while delivering cost savings through its lifecycle services. Altura's SENTINEL SHIELD remote monitoring service is a value added service that provides thousands of customers with peace of mind knowing that their communication network is being monitored 24 X 7, 365 days a year.
From its on-site SENTINEL POINT intelligent gateway, Altura securely monitors its customers' network devices including environmental and security access readers. When an alarm is triggered, SENTINEL ALERT simultaneously notifies the customer via email, web, voice, and/or text and the Network Operations Center. Self healing custom software is instantly applied from SENTINEL POINT to resolve the issue.
"Altura's advantage in our market is our capability to provide a higher level of service to our customers. SENTINEL SHIELD is an excellent example of our proactive network monitoring service that identifies, alerts, and solves network issues before they become a problem," said Bob Blazek, CEO and President of Altura. "In fact, 98% of network alarms are cleared through our SENTINEL SHIELD remote monitoring service."
Altura helps organizations reduce cost and efficiently run their operation by delivering a wide range of high quality voice, voice over IP, data, messaging, wireless and contact center applications and solutions. Altura's customized services include Network Analysis, Network Optimization, Network Monitoring and Life Cycle Service and Support.
Altura is one of Avaya's largest Platinum Business Partners and has nationwide sales and services offices. Altura is one of only a few Avaya Business Partners that have attained the Services Delivery Specialist SDS designation. Altura also carries the highest partner status by achieving AVST National Partner, Extreme National Platinum, Juniper Elite, and HP Procurve Expert certifications.
Altura Communication Solutions, with offices nationwide, is one of Avaya's largest Platinum Authorized Business Partners and a leading provider of communication-enabled solutions and professional services to enterprises. For nearly two decades, enterprises throughout North America have trusted Altura with solving their business issues. Altura's top rated and industry leading service, combined with key strategic partnerships across a full suite of converged voice and data network solutions, provides the highest business value to our customers.
CONTACT: Mark Izumi of Altura Communication Solutions, +1-602-458-4012
SOURCE Altura Communication Solutions