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Incorrect International Telephone Number Provisioning, Inadequate In-Country Testing, and Failed International Calls - How Your Business Can Avoid These VERY Costly and Serious Mistakes
Apr 20, 2010 (04:04 PM EDT)
WESTON, Fla., April 20 /PRNewswire/ -- In the current economic climate, companies are increasingly turning to telecommunications solutions to drive collaboration among colleagues, customers and partners. This technology is an important tool in driving time to market and revenue streams.
Most telcos, conferencing companies, and corporations entrust their vital international telecommunications to one of a few global telecom companies. Although it is NOT widely disclosed, these telecom companies rely solely on local exchange carrier partners located around the world to provision, operate, and maintain their customers' international telephone numbers.
There are a number of pitfalls looming for any company that relies on telecom companies and their local exchange carrier partners to provision (new number delivery) and test international telephone numbers. These pitfalls negatively impact your business operations and profitability. Avoiding them at all costs is essential.
Here, we will take a closer look at some of the major pitfalls and how Global Telecom Testing (GTT) provides the solution for avoiding these costly and dreaded mistakes.
Testing Done by Computers – Even though the global economy seems to be running in a virtual world, computers are not always the best option for delivering high quality telecommunications. Most global telecom companies and their local exchange carrier partners rely solely on computer testing to determine whether or not an international telephone number is operational before delivering that number to the customer. While computers may be able to detect a connection from switch to switch, they cannot determine if customers will be able to call the designated number from In-Country local PSTN access points, if participants can hear each other clearly, or if other call quality issues are present. Computer testing fails to identify a majority of international call issues.
Live Line Assumption – Too often, telecom companies and their local exchange carrier partners will assume an international telephone number is operational just because it has worked in the past. No testing will be performed at all, or it will be done casually to determine only if the number is live. Most often, the failure of a number is not discovered until the time of actual usage by the customer. As a result of the minimal testing performed by telecom companies and their local exchange carrier partners, international customers are faced with service issues, failed calls, destroyed sales efforts, wasted employee time, and lost revenues.
Lack of Industry Standard – Depending on the country you are dialing from, there may be no industry standard that regulates telephone companies and their performance. Therefore, completed calls and customer service is not a priority. For global companies whose day-to-day business operations depends on successful international collaboration (conferencing, international calls & fax's, etc.), it is imperative that the international telephone numbers provided by their telecom company are fully operational and can deliver consistently positive results.
GTT performs In-Country Live Testing in 90 Countries – GTT's technicians make Live outbound originating test calls from worldwide cities verifying that newly provisioned international telephone numbers are operational prior to delivery, and also provides rapid In-Country trouble ticket resolution.
Detailed CDR's are generated for each call made by GTT's technicians which explains whether the service issue(s) are a carrier related problem or are a problem within the country. Common QoS issues discovered by GTT's In-Country Live Testing are improper carrier provisioning, improper passcode designation, improper message authentication, echo, static, post dial delay, network inaccessibility, and carrier activation failures.
The testing performed by GTT is performed by humans guaranteeing performance at a level that cannot be achieved through computer testing.
About Global Telecom Testing, LLC
Global Telecom Testing LLC, was founded in 2007 to provide reliable testing services for the telephony industry and corporate end-users for their toll, toll-free, VOIP, DID, Voip on Mobile, and international telephone networks by providing worldwide, in-country, live quality of service assurance testing.
SOURCE Global Telecom Testing, LLC