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CareTech Solutions Presents Specialized Healthcare Call Center at HIMSS10
Feb 28, 2010 (05:02 AM EST)
Service Desk Offers Clinicians 24/7/365 IT Support
TROY, Mich., Feb. 28 /PRNewswire/ -- CareTech Solutions (www.caretech.com), an information technology (IT) and Web products and services company serving U.S. hospitals and health systems, will showcase Service Desk, the company's IT call center offering for hospitals and health systems at HIMSS10 annual conference and exhibition at the World Congress Center in Atlanta, Georgia. The product will be on display in the company's booth (Hall C; 1242), as well as, featured several times in a live speaking engagement in the Compuware Theater (Hall B; 4608) on March 2 at 4:45 p.m., and again on March 3 at 11:30 a.m.
"CareTech's in-depth knowledge of hospital processes and protocols, information flows and the applications that support this work is the foundation for our Service Desk offering," offers Karl Graham, senior director of Resolution Center, CareTech Solutions. "Our call center employees are rigorously trained on the workings of the hospital first; this prepares them to handle all infrastructure and application questions with immediate resolution for all end users. CareTech's healthcare specific service desk provides the specialized support needed for hospital's complex IT services; freeing up clinicians to provide excellent patient care."
Key features of CareTech Solutions Service Desk are:
The CareTech Service Desk is a scalable solution and hospitals can share the service across multiple hospital sites making it an affordable solution for both large and small hospitals. In most cases, CareTech can implement the service desk within 12 weeks.
About CareTech Solutions
CareTech Solutions, Inc., an information technology and web products and services provider for more than 120 U.S. hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.
CareTech Solutions is the 2008 and 2009 Best in KLAS award recipient in the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards report.
For more information, please visit www.caretech.com.
SOURCE CareTech Solutions, Inc.