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CA Service Desk Manager Achieves Record Top Score to Earn Gold Level ITIL(R) Process Compliance Certification for its Current Software Release
Sep 21, 2009 (09:09 AM EDT)


ISLANDIA, N.Y., Sept. 21 /PRNewswire-FirstCall/ -- CA, Inc. HASH(0x12d1db0) today announced that has been certified Gold Level ITIL(R) Process Compliance for Incident and Problem Management from Service Management Consultancy (SMCG) Ltd, ITIL Licensed Software Assessor on behalf of the United Kingdom's Office of Government Commerce (OGC) accreditor APM Group. SMCG confirmed that CA achieved a record top score among companies applying for Gold Level ITIL Process certification.

Gold Level ITIL Process Compliance certification is endorsed by both the OGC and the APM Group Ltd. (APMG), the owner and official licensor of the ITIL trademarks. SMCG, the only licensed Software Assessor, audits vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3) and relies on customer endorsements of the product to confirm it is in production facilitating the Incident and Problem Management processes. TechTeam Global, Elbit Systems and Banco do Estado de Sergipe Banese provided references to enable CA to achieve this prestigious distinction.

In addition to the Gold Level ITIL Process Compliance Certification from the OGC, CA Service Desk Manager r12 achieved PinkVerify certification on 14 ITIL v3 processes earlier this month, a further indicator that CA is helping to HASH(0x12d1f10) for process improvements.

"The ITIL framework is the proven method for aligning IT systems and services with the requirements of the business," said Sharon Taylor, ITIL v3 chief architect and chief examiner. "When the ITIL processes are supported by proven compliant applications like those from CA, IT organizations are far more likely to achieve Lean IT while managing their service portfolio."

"This certification is testament to CA's vision of creating a superior product built on the foundations of ITIL best practices in order to enable Lean IT and create measurable value for customers," said Brian Bell, senior vice president and general manager, for CA's Service Management business unit. "We are honored to achieve Gold level certification from SMCG, the only OGC APM Group licensed software assessor."

CA Service Desk Manager is a versatile, comprehensive IT support solution that helps organizations build superior Request, Incident, Problem and change management processes, with simplified and enhanced change and configuration management functionality to increase visibility into the IT infrastructure. This solution also delivers extensive self-service and remote support capabilities helping everyone from individual IT groups to larger service providers deliver a higher quality of service to their customers' organizations while lowering costs. CA Service Desk integrates with other CA Enterprise IT Management solutions such as CA Clarity, CA Software Assurance Manager, CA ITAM, CA Service Catalog and CA Service Accounting.

For more information on CA's ITIL activities, please visit: HASH(0x12d8490)

For more information on CA's Service Management solutions and annual CA Development Exchange Summit, please visit: HASH(0x12d9dc0)

You can also find CA Service Management:

(Logo: HASH(0x12db9d0) )

CA HASH(0x12dd020) , the world's leading independent IT management software company, helps customers optimize IT for better business results. CA's Enterprise IT Management solutions for mainframe and distributed computing enable Lean IT -- empowering organizations to more effectively govern, manage and secure their IT operations. For more information, visit .

Copyright (C) 2009 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. The Swirl logo(TM) is a Trade Mark of the Office of Government Commerce. ITIL(R) is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Press Contacts Crystal King CA, Inc. Phone: (508) 628-8575 crystal.king@ca.com

SOURCE CA

CONTACT: Crystal King, CA, Inc., +1-508-628-8575, crystal.king@ca.com

Web site: http://www.ca.com/