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Data Innovations Selects Axeda for Remote Service of Clinical Lab Middleware
Jul 23, 2008 (08:07 AM EDT)
FOXBORO, Mass., July 23 /PRNewswire/ -- Axeda, the on-demand remote service software company, today announced that Data Innovations has selected Axeda(R) ServiceLink for remote monitoring and software management of its clinical laboratory middleware. With installations in over 50 countries, Data Innovations is the world's largest and most successful middleware company and has a sole focus on laboratory data management.
Data Innovations uses Axeda remote management software to remotely monitor and proactively support its Instrument Manager(TM) systems -- a service called Instrument Manager Link (IMLink). Instrument Manager increases laboratory efficiency in pre-analytics, analytics, post-analytics, and other required activities.
"Labs are under increasing pressure to decrease turnaround times at the same time as handling higher test volumes, all while dealing with staff shortages. This has increased their reliance on automation making the availability and performance of Instrument Manager mission-critical," said David Potter, vice president, Data Innovations. "With IMLink we can improve issue response times and maximize system uptime -- helping laboratories meet these challenges."
Software companies have traditionally relied on basic desktop-sharing applications to resolve system issues, requiring that the customer first experience a problem or even downtime before action is taken. Data Innovations is ahead of the curve in adopting a solution that enables them to proactively support their customers.
"Customers are tasking their technology vendors to help them lower total cost of support & maintenance and deliver proactive support," said Dale Calder, president and CEO, Axeda. "Remote service software allows companies to move from a reactive support model to a proactive model, which drives increased customer satisfaction and reduces overall support costs."
For more information on IMLink, visit the Data Innovations booth (#2009) at the American Association of Clinical Chemistry (AACC) Annual Meeting -- taking place July 27-31, 2008 in Washington, DC.
About Data Innovations
Founded in 1989, Data Innovations (DI) has grown to become the world's largest, most successful clinical laboratory middleware company. With offices in the United States, Belgium, Brazil, China, France, and the United Kingdom, over 80 employees, and US$20 million in annual sales, DI is the only middleware company with a true global scope and sole focus on laboratory data management. Through our business partnerships and directly, we have installed over 6,500 middleware systems in over 50 countries. Instrument Manager (IM) and Laboratory Production Manager (LPM) represent the most complete offerings in the market for pre-analytical, analytical, and post-analytical sample processing and non clinical tasks such as equipment maintenance. Almost 1,000 different instruments, automations systems, and information systems are supported. Equally important to our products are our services which include comprehensive support, a variety of training options, and on-site consulting. Labs are continually challenged to decrease turnaround time while handling higher volume and maintaining high data quality despite labor shortages and tightening budgets. Our offerings help the laboratory successfully meet these challenges. Regional contact information can be found at www.datainnovations.com .
Axeda Corporation delivers on-demand remote service capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign(R) Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com .
Media Contacts: Erin Smith Megan Boyaval Axeda Corporation Corporate Ink 508-337-9200 617-969-9192 email@example.com firstname.lastname@example.org
CONTACT: Erin Smith of Axeda Corporation, +1-508-337-9200, email@example.com; Megan Boyaval, Corporate Ink, +1-617-969-9192,, for Axeda Corporation
Web site: http://www.axeda.com/ http://www.datainnovations.com/