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Intelligroup Named One of the Top 50 Global Outsourcers in Annual User Survey
Jul 22, 2008 (08:07 AM EDT)
EDISON, N.J., July 22 /PRNewswire-FirstCall/ -- Intelligroup, a global ERP & Extended ERP Services company, specializing in ERP implementations, upgrades, and business process improvement, as well as testing, e-Business solutions, and application management and support services, today announced that it has been named on The Black Book of Outsourcing's prestigious 2008 "50 Best Managed Global Outsourcing Vendors" list, as previously announced in The Wall Street Journal.
Intelligroup ranked at #22 on the list, ahead of several industry heavyweights. Intelligroup placed in the highest ten percent of all firms judged in each survey area: C-Level Commitment, Human Capital Performance, Corporate Direction, and Leadership Impact. Rankings are based strictly on responses from client surveys.
For eight weeks each spring, Brown-Wilson Group -- which authors The Black Book of Outsourcing (Wiley Publishers) -- surveys outsourcing users and C-Level officers to gain a buy-side decision-maker perspective on the global services industry. After a stringent external auditing process, the client experience responses of nearly 24,000 buyer executives determined the 2008 Black Book of Outsourcing rankings.
Developed in 2004, its annual study is recognized as the single measure as the only independent industry standard for customer satisfaction in the global services industry. Over half of the responses are gathered from CXO-Level and governance respondents.
These top performance suppliers emerge through ranking the fifty highest among 4,207 global suppliers of various service lines and locations, based on the collective client experience of 24,910 user respondents in 2008. 1,690 suppliers from 45 countries, who received at least ten verifiable client ballots, were qualified for the 2008 Black Book 50. Vendors cannot influence or opt out of the balloting process.
According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The Black Book of Outsourcing, "Intelligroup, ranked among the top suppliers due to its continuous focus on customer satisfaction in ERP and Extended ERP services, and successfully engage and manage outsourcing relationships as recognized by their actual clients."
"Intelligroup is especially pleased to be recognized by The Black Book of Outsourcing given the emphasis placed on positive client feedback," said Pankit Desai, Senior Vice President of Sales for Intelligroup. "Providing the highest level of services and continued value to our customers is of paramount importance to Intelligroup. It is gratifying to receive this acknowledgement from our customer community."
About Brown-Wilson Group
Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.
Black Book 50 Methodology
The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users world-wide and available at www.theblackbookofoutsourcing.com . In March, surveys were sent to the nearly 30,000 outsourcing decision makers who were verified in the previous surveys, followed by 400,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. They survey closed on May 12, 2008. The 26 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0 = deal breaking dissatisfaction and 10 = overwhelmingly exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2008 for outsourcing clients, buyers, prospective users, analyst, consultants, media and investors.
About Intelligroup, Inc.
Intelligroup is an ERP-focused enterprise applications systems integrator providing consulting, implementation, testing, application management and other IT services for global corporations. The Company possesses deep expertise and proprietary tools in industry-specific enterprise solutions and has been recognized by clients, partners including SAP and Oracle and IT industry analysts for consistently exceeding expectations. Intelligroup won the 2007 global annual Pinnacle Award from SAP, was the finalist in Oracle 2007 Titan Awards, and was recognized by NASSCOM as a Top 100 Innovator in 2007. Intelligroup's global service delivery model combines onsite teams and offshore development capabilities to deliver solutions that accelerate results, reduce costs and generate meaningful ROI for clients. Intelligroup clients include AIG, Eastman Chemical, GE, Hershey, Hitachi, Magellan, Reckitt Benckiser, Royal Greenland, SAP and Varian Medical. For more information please visit www.intelligroup.com .
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Web site: http://www.intelligroup.com/ http://www.theblackbookofoutsourcing.com/