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SonicWALL Speeds Point-of-Sale Deployment for Palm Beach Tan
May 13, 2008 (08:05 AM EDT)
SUNNYVALE, Calif., May 13 /PRNewswire-FirstCall/ -- SonicWALL, Inc. , a leading secure network infrastructure company, today announced that Texas-based Palm Beach Tan has deployed SonicWALL Virtual Assist remote support to streamline the deployment of POS endpoints. By implementing SonicWALL Virtual Assist on the company's SonicWALL SSL VPN solution, Palm Beach Tan gets new franchises selling faster while leveraging established infrastructure, resulting in a greater return on the company's technology investment.
Palm Beach Tan, Inc. operates a leading national chain of over 150 retail tanning salons, with roughly half of those franchised. "Our IT department is a full-service provider," said Ben Gray, IT Director. "When a franchise comes on board, there's a lot of software we have to install on their store computer. Virtual Assist made setting up a remote POS a simple process. We've cut support call times in half."
Virtual Assist enables Palm Beach Tan IT technicians to assume full control of the franchisee's remote computer, eliminating costs and delays associated with equipment cross-shipping or technician off-site travel. With the franchisee's permission, the technician can gain instant access to the computer using a Web browser, making it easy to configure the POS system on the remote device.
Now, when a new Palm Beach Tan franchisee requests a machine set-up, IT sends them an email with a link to the Virtual Assist portal. "They just click the link, and then we take over the machine," said Gray. "It gets us off the phone, let's us do our job. The file download feature is great." Franchisees may also interact directly with the technician in real time during the session using a robust built-in chat feature.
"Anyone who has tried to set up a remote POS over the phone knows how frustrating that can be," said Gray. Previously, setting up new franchise computers had involved making lengthy long distance calls, sending file attachments, and hand-holding remote end users of various technical skill levels through the installation. Gray had tried an alternate software solution, but his team found that solution frustrating as well. "Sometimes it just wouldn't work. It did not meet the demands of our corporate environment."
Palm Beach Tan had previously deployed a SonicWALL SSL-VPN 2000 to provide franchisees with easy-to-use remote access to corporate network resources, with the security of 256-bit AES SSL encryption. Each retail location has two or three computers running the POS front end, each connecting to the database over high-speed cable, DSL, or dedicated T1. To firewall these retail environments, Gray has implemented SonicWALL TZ 170 and 190 UTM appliances. "I have no problem deploying SonicWALL both on the enterprise level and at the store level," said Gray. "Every store has a SonicWALL in it."
"Virtual Assist provides an easy-to-use technician Web portal to facilitate the management and scheduling of the support queue, or invite specific users via e-mail, said Upa Hazarika, SonicWALL SSL-VPN Product Manager. "Furthermore, Virtual Assist integrates seamlessly with the SonicWALL SSL-VPN administrative interface, enabling IT administrators to easily configure the module for a variety of deployment configurations, including internal IT help desk, global call centers, or support from trusted third- party consultants."
About SonicWALL, Inc.
SonicWALL is committed to improving the performance and productivity of businesses of all sizes by engineering the cost and complexity out of running a secure network. Over one million SonicWALL appliances have been shipped through its global network of ten thousand channel partners to keep tens of millions of worldwide business computer users safe and in control of their data. SonicWALL's award-winning solutions include network security, secure remote access, content security, backup and recovery, and policy and management technology. For more information, visit the company web site at http://www.sonicwall.com/ .
Safe Harbor Regarding Forward-Looking Statements
Certain statements in this press release are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements include but are not limited to statements regarding the benefits associated with implementing SonicWALL's Virtual Assist as part of a SonicWALL SSL-VPN solution. These forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to certain risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward- looking statements. In addition, please see the "Risk Factors" described in our Securities and Exchange Commission filings, including our Annual Report on Form 10-K for the year ended December 31, 2007, for a more detailed description of the risks facing our business. All forward-looking statements included in this release are based upon information available to SonicWALL as of the date of the release, and we assume no obligation to update any such forward-looking statement.
NOTE: SonicWALL is a registered trademark of SonicWALL, Inc. Other product and company names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
CONTACT: Colleen Nichols, +1-408-962-6131, firstname.lastname@example.org, orSarah London, +1-408-962-6163, , both of SonicWALL,Inc.
Web site: http://www.sonicwall.com//