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Client Service Insights (CSI) Returns for Season 2
May 12, 2008 (08:05 AM EDT)

WENHAM, Mass., May 12 /PRNewswire/ -- Leo Bottary, now SVP account director with Mullen ( ), recently launched Client Service Insights ... (CSI/Season 2) ( ), a blog dedicated to those in the PR/Communication industry, as well as other professional service firms, who are passionate about client service excellence. It follows the Client Service Insights (CSI) blog, which Bottary began while he was SVP and Director of Client Service for the US at Hill & Knowlton.

"During Season 1, I included interviews and commentaries from top executives, including Colleen Barrett (President of Southwest Airlines), David Sifry (Founder and CEO of Technorati), and Jonathan Tisch (Chairman and CEO of Loew's Hotels), and PR leaders such as Ray Kotcher, Richard Edelman, Helen Ostrowski, Paul Taaffe, among others," Bottary said. "We featured book reviews, client service spoofs, special coverage of the annual client service surveys conducted by The Holmes Report and PRWeek, and of course our Halloween contest, where contestants shared their scariest client service stories to win their favorite horror film. You'll find all this and more during Season 2."

Bottary added, "I've been delighted with the response and support Season 2 has received. The blogosphere is a very friendly place, and I look forward to some great conversation."

Client Service Insights ... (CSI/Season 2) is dedicated to the pursuit of client service excellence. "Client service excellence isn't always about doing what no one else can do; it's about doing what anyone can do, but just doesn't."

CONTACT: Leo J. Bottary of Mullen, +1-978-468-8918,

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