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AAA Auto Club Group Puts SAP Claims Management System in the Driver's Seat to Handle Automobile Insurance Claims Quickly
May 01, 2008 (08:05 AM EDT)

DEARBORN, Mich., May 1 /PRNewswire-FirstCall/ -- SAP AG announced today that it has been selected by the Auto Club Group (ACG), the largest affiliation of AAA clubs in the Midwestern United States, to provide the group's new claims management system. With the SAP(R) Claims Management software, part of the SAP(R) for Insurance solution portfolio, ACG will be able to manage the automobile insurance claims processes more quickly for its 4.1 million members across eight states with one integrated core insurance platform.

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Auto Club Group belongs to the national AAA federation, a not-for-profit organization with more than 50 million members throughout the United States and Canada. The six clubs that comprise the ACG are Chicago, Michigan, Minnesota/Iowa, Nebraska, North Dakota and Wisconsin. With the SAP Claims Management software, the Auto Club Group can benefit from more efficient automobile insurance claims processing. As each claim is handled consistently, ACG can lower loss costs while increasing claim handler productivity and providing a consistent customer experience. The integrated claims management system can also help facilitate routine tasks and assist in managing the surplus of automobile insurance claims activities that occur during the adjudication process.

"This new best-in-class technology will help us to deliver fast, fair and easy claim service to our policyholders," said Fausto Martin, vice president and chief claims officer for ACG. "With one system, we will be able to reduce the time it takes to handle a claim using a centralized electronic filing system to streamline the entire claims process -- from a member's initial call through final claim resolution and payment."

The Auto Club Group selected SAP after a rigorous review process that highlighted the functionality of SAP Claims Management, as well as the technology fit and the holistic implementation strategy that the world's leading provider of business software offers. Industry recognition that SAP provides a world-class integrated platform was a key factor in the decision as well.

"With the speed of change in today's insurance market, companies need to continually improve effectiveness to remain competitive," said Bill McDermott, president and CEO, SAP Americas and Asia Pacific Japan. "In basing their core business of operations on SAP solutions, the Auto Club Group is developing a best-run strategy that will increase customer responsiveness, create better efficiencies and increase profitability -- positioning AAA ACG as a solid market player in the United States."

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About The Auto Club Group (ACG)

The Auto Club Group (ACG) is the largest affiliation of AAA clubs in the Midwest, with approximately 4.1 million members in eight states. ACG belongs to the national AAA federation, a not-for-profit organization with more than 50 million members in the United States and Canada. ACG's member clubs offer automotive, travel, insurance and financial services.

About SAP(R) for Insurance

SAP(R) for Insurance is an industry-tailored set of solutions designed to help insurance companies control costs and seize new opportunities while strengthening customer loyalty with applications that can be implemented in stages according to the company's strategic business goals, priorities and available resources. Serving approximately 560 customers in 60 countries, SAP for Insurance seamlessly links core insurance processes with customer-facing functions and back-office operations-from first customer contact through policy and product management, collections, disbursement, and claims management. (Additional information at )

About SAP

SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 47,800 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP." (For more information, visit )

(*) SAP defines business software as comprising enterprise resource

planning and related applications.

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