Press Releases

Unedited news and product information from vendors.

AAA Auto Club Group Puts SAP Claims Management System in the Driver's Seat to Handle Automobile Insurance Claims Quickly
May 01, 2008 (08:05 AM EDT)


DEARBORN, Mich., May 1 /PRNewswire-FirstCall/ -- SAP AG announced today that it has been selected by the Auto Club Group (ACG), the largest affiliation of AAA clubs in the Midwestern United States, to provide the group's new claims management system. With the SAP(R) Claims Management software, part of the SAP(R) for Insurance solution portfolio, ACG will be able to manage the automobile insurance claims processes more quickly for its 4.1 million members across eight states with one integrated core insurance platform.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050310/SFTH009LOGO-a )

Auto Club Group belongs to the national AAA federation, a not-for-profit organization with more than 50 million members throughout the United States and Canada. The six clubs that comprise the ACG are Chicago, Michigan, Minnesota/Iowa, Nebraska, North Dakota and Wisconsin. With the SAP Claims Management software, the Auto Club Group can benefit from more efficient automobile insurance claims processing. As each claim is handled consistently, ACG can lower loss costs while increasing claim handler productivity and providing a consistent customer experience. The integrated claims management system can also help facilitate routine tasks and assist in managing the surplus of automobile insurance claims activities that occur during the adjudication process.

"This new best-in-class technology will help us to deliver fast, fair and easy claim service to our policyholders," said Fausto Martin, vice president and chief claims officer for ACG. "With one system, we will be able to reduce the time it takes to handle a claim using a centralized electronic filing system to streamline the entire claims process -- from a member's initial call through final claim resolution and payment."

The Auto Club Group selected SAP after a rigorous review process that highlighted the functionality of SAP Claims Management, as well as the technology fit and the holistic implementation strategy that the world's leading provider of business software offers. Industry recognition that SAP provides a world-class integrated platform was a key factor in the decision as well.

"With the speed of change in today's insurance market, companies need to continually improve effectiveness to remain competitive," said Bill McDermott, president and CEO, SAP Americas and Asia Pacific Japan. "In basing their core business of operations on SAP solutions, the Auto Club Group is developing a best-run strategy that will increase customer responsiveness, create better efficiencies and increase profitability -- positioning AAA ACG as a solid market player in the United States."

Next Major Events:

SAPPHIRE(R) 2008 Orlando and SAPPHIRE(R) 2008 Berlin

More than 15,000 customers, partners and technical experts are convening at SAPPHIRE 2008 to discover how SAP and its thriving partner ecosystem are delivering IT solutions that create value beyond the four walls of the enterprise, to create "business beyond boundaries." SAP's premier educational and networking event, SAPPHIRE is the one occasion where senior executives, business managers, and decision-makers can come together every year to explore how innovative business solutions foster long-term, profitable growth. SAPPHIRE(R) 2008 is being held in Orlando, Florida, May 4-7, and in Berlin, Germany, May 19-21, 2008. For more information, please visit http://www.sap.com/sapphire .

About The Auto Club Group (ACG)

The Auto Club Group (ACG) is the largest affiliation of AAA clubs in the Midwest, with approximately 4.1 million members in eight states. ACG belongs to the national AAA federation, a not-for-profit organization with more than 50 million members in the United States and Canada. ACG's member clubs offer automotive, travel, insurance and financial services.

About SAP(R) for Insurance

SAP(R) for Insurance is an industry-tailored set of solutions designed to help insurance companies control costs and seize new opportunities while strengthening customer loyalty with applications that can be implemented in stages according to the company's strategic business goals, priorities and available resources. Serving approximately 560 customers in 60 countries, SAP for Insurance seamlessly links core insurance processes with customer-facing functions and back-office operations-from first customer contact through policy and product management, collections, disbursement, and claims management. (Additional information at http://www.sap.com/insurance/ )

About SAP

SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 47,800 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP." (For more information, visit http://www.sap.com )

(*) SAP defines business software as comprising enterprise resource

planning and related applications.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Copyright (C) 2008 SAP AG. All rights reserved.

SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.

For customers interested in learning more about SAP products: Global Customer Center: +49 180 534-34-24 United States Only: 1 (800) 872-1SAP (1-800-872-1727) For more information, press only: Evan Welsh, +1 (610) 203-9742, evan.welsh@sap.com, CET SAP Press Office, +49 (6227) 7-46315, CET; +1 (610) 661-3200, EDT; press@sap.com Anthony Suarez, Burson-Marsteller, +1 (212) 614-4331, anthony.suarez@bm.com, EDT

CONTACT: Evan Welsh, +1-610-203-9742, evan.welsh@sap.com, CET; or SAPPress Office, +49 (6227) 7-46315, CET, +1-610-661-3200, EDT, ;or Anthony Suarez, Burson-Marsteller, +1-212-614-4331,, EDT; or Global Customer Center, +49 180 534-34-24;or United States Only, 1-800-872-1SAP (1-800-872-1727), all for SAP AG

Web site: http://www.sap.com//