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ClickFox and Intervoice Launch Joint Customer Analytics Solution
Mar 18, 2008 (08:03 AM EDT)
ORLANDO, Fla., March 18 /PRNewswire/ -- VoiceCon -- ClickFox, Inc., a software company delivering patented technology that analyzes customer experience across any customer service touch-points, today announced a relationship with Intervoice, Inc. . Together Intervoice and ClickFox are offering a tightly integrated solution that will deliver the power of Customer Experience Analytics across the Intervoice solution suite, including the latest release of Intervoice Voice Portal (IVP) and version 4 of Intervoice IP Contact Center (IPCC).
This relationship greatly expands the abilities of both companies to deliver on the growing demand for Customer Experience Analytics. Customers will now be able to upgrade and easily turn on the ClickFox solution to begin understanding the impact Customer Experience has on success, satisfaction and business goals. ClickFox and Intervoice are already working together with several customers.
"We are very pleased to be working with ClickFox. We are seeing increasing customer demand for end-to-end contact center analytics to improve the customer experience," said Ken Goldberg, Intervoice Senior Vice President of Marketing, Alliances, and Corporate Development. "The solution will give Intervoice more visibility into the customer experience in order to further optimize applications and improve customer satisfaction."
ClickFox's technology works with any enterprise interaction system architecture by taking native system activity logs and unstructured data from any source to build a patented, visual model of behavior. The solution then clearly demonstrates the effects that customer experiences have on the "key" business drivers across the enterprise. This relationship will combine Intervoice's proven ability to deliver technology and contact center solutions with the power of ClickFox's customer experience analytics to help companies maximize the effectiveness and performance of their customer service channels. This joint offering will deliver to the customer a "total view" of behavior and its true business impact for the first time.
"I believe this relationship is a great opportunity for ClickFox, Intervoice and our customers," said ClickFox CEO, Marco Pacelli. "We are creating a very valuable and very powerful joint solution that customers are demanding. Organizations can not continue to grow and improve unless they truly understand what their customers are really doing and can build business models to respond to that behavior. ClickFox and Intervoice can provide that solution."
Visit the ClickFox solution at Booth 334 at VoiceCon, Orlando FL March 17 through March 20.
ClickFox, an Atlanta-based software company, is a pioneer in Customer Experience. Its patented technology enables companies to transform existing customer data into true, objective insight by showing customers' step-by-step behavior in and across self-service systems, such as voice and speech-enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications. ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. Find company information at http://www.clickfox.com .
Intervoice is a world leader in delivering natural, intuitive ways for people to interact, transact and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging and self-service applications. More than 5,000 customers in 80 countries have relied on Intervoice, including many of the world's leading financial and healthcare institutions, telecommunications companies, utilities, and governments. For more information, visit http://www.intervoice.com .
CONTACT: John Pasqualetto of ClickFox, Inc., +1-404-351-8052, firstname.lastname@example.org; or Jed McClellan of Connect PublicRelations, +1-801-373-7888, , for ClickFox, Inc.
Web site: http://www.clickfox.com/ http://www.intervoice.com/