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Implementation of Web-Based Video Conferencing Solution Catapults PCI Education Customer Service Past the Competition
Jan 24, 2008 (08:01 AM EST)
SAN ANTONIO, Texas, Jan. 24 /PRNewswire/ -- PCI Education's E-Commerce Department recently implemented a video conferencing solution to facilitate advanced customer service processes. PCI Education can now host real-time product demonstrations via any web browser.
PCI Education, a publisher and reseller of products for students with special needs and learning differences, can also provide in-depth product training, informational seminars, online classes, file sharing, and more for any customer in the world with a broadband connection and the web browser of their choice.
The video conferencing software is provided by MegaMeeting.com. This industry-leading online video conferencing software is 100% browser-based, so customers don't have to download, install or configure any unwanted software. It works on PCs, Macs, and Linux computers, and on all the major browsers, allowing PCI Education to broadcast to the widest possible audience.
"When a customer calls with a product question, we can go beyond describing the benefits of the products -- we can show them. We feel it is a great way of using technology to reach the school districts and educators who buy our products," said PCI Education President Chuck Eberle. "We have already received very positive feedback about the program."
Another major benefit of this solution is cost savings. Other than the low monthly service fee, video conferencing is free. This reduces monetary, human, and time costs associated with traveling for presentations and training. The MegaMeeting video conferencing solution allows one PCI Education employee to be seen in as many as 16 different locations at once. This is especially important as PCI Education begins to communicate with customers around the nation and around the world.
PCI Education was founded in 1991 by Janie Haugen-McLane and Jeff McLane with a vision of improving the quality of life for every learner. Today, PCI Education leads the industry in providing an array of proprietary and non-proprietary products for students with special learning needs, both domestically and abroad. Visit http://www.PCIEducation.com for over 5,000 of the most useful products for students with special needs and learning differences.
Press Release Contact: Denise Jacks Web Channel Manager PCI Education firstname.lastname@example.org 210-377-1999
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CONTACT: Denise Jacks, Web Channel Manager of PCI Education, email@example.com+1-210-377-1999,
Web site: http://www.pcieducation.com/ http://www.megameeting.com/