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BT Voted Number One for Customer Service
Nov 29, 2007 (08:11 AM EST)


LONDON, Nov. 29 /PRNewswire/ -- BT has claimed the title of 'Best Customer Care' at this year's World Communication Awards in London. The World Communication Awards are now in their ninth year and are widely recognized as the leading global industry event of its kind. The scheme celebrates business excellence within the industry and rewards companies and individuals responsible for the innovations, achievements and outstanding services that are helping to build tomorrow's industry.

Overall BT had a strong showing at this year's awards. In addition to winning 'Best Customer Care' BT won The Convergence Award for 21CN, and was Highly Commended for 'Best Global Operator'.

Francois Barrault, chief executive officer, BT Global Services, said, "Customer service is BT Global Service's first priority. Winning the 'Best Customer Care' category for the first time is recognition that we are getting it right for the people who matter. This is an excellent achievement given that an extensive list of nine companies were competing for this highly valued title."

This win completes an incredible transformation for BT, who were shortlisted in 2005, and saw last year's entry highly commended by the judges.

David Molony, Chairman of the WCA said, "The telecoms sector really discovered customer care this year. Which meant that this was the most hotly fought over category in the competition. But as always, the WCA judging team makes its decision on the basis of what customers say about entrants. BT Global Service's customer testimonials really stood out from the crowd -- it has some very happy customers."

The success at this year's awards, in addition to the excellent achievements in both 2005 and 2006 which include the titles of "Best New Service", "Best Global Carrier" and "Most Influential Person in Communications" for Ben Verwaayen, makes BT the WCA's single most commended operator over the past three years.

About BT

BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2007, BT Group plc's revenue was 20,223 million pounds Sterling with profit before taxation of 2,484 million pounds.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.bt.com/aboutbt

CONTACT: Diane Noe of BT Americas Public Relations, +1-703-755-6215, or diane.noe@bt.comMobile, +1-703-622-3143,

Web site: http://www.bt.com/aboutbt/ http://www.btplc.com/