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S1 Enterprise to Enhance Frontline Branch Banking Sales and Effectiveness with Econiq Partnership
Sep 20, 2007 (08:09 AM EDT)
ATLANTA, Sept. 20 /PRNewswire-FirstCall/ -- S1 Enterprise, a division of S1 Corporation and a leading provider of multichannel financial services software, today announced a partnership agreement with Econiq, an innovator in frontline sales effectiveness. S1 Enterprise has incorporated Econiq's banking customer needs analysis capabilities into its sales and service platform and call center applications to help financial institutions maximize sales and referrals.
The integrated S1 Enterprise and Econiq solutions allow customer service representatives and call center agents to instantly and unobtrusively note customer comments about key lifestyle changes, such as marriage, birth of a child or job change. When the bank employee closes the customer session, the system prompts the representative to ask pertinent questions based on those milestones, creating natural cross-selling opportunities. If the customer expresses interest, the representative can immediately open an account, create a referral or arrange an appointment for a later date. The S1 Enterprise applications automatically capture the opportunities and assign follow-up tasks.
"To remain competitive and support their growth and retention strategies, banks have been asking more and more of their frontline staff in recent years," said Neil Underwood, general manager, S1 Enterprise Americas. "Bank employees must handle routine and complex customer requests while cross selling a growing number of products and services. The S1 Enterprise and Econiq solutions together automate needs assessment in a natural, conversational way, personalizing the customer experience and building confidence in employees who often have little previous sales experience."
The S1 Sales & Service and S1 Call Center applications are integrated customer interaction solutions for financial institutions that wish to reduce costs and error-based risks, improve efficiencies, increase revenues, and more effectively attract and retain customers through superior service. Based on proven best practices and a deep understanding of financial institution workflows, the S1 Enterprise solutions can help facilitate a bank's shift from transaction-based to customer-centric sales and service.
"S1 Corporation and Econiq share a common goal," said Colin Piper, president of Econiq. "Both organizations are dedicated to helping financial institutions maximize their performance through improved customer service. The partnership between the two companies is a natural fit and one that can empower employees and increase productivity while enhancing satisfaction and retention of both customers and bank employees."
About S1 Enterprise
More than 100 banks and three million consumer, small business, and corporate users worldwide rely on S1 Enterprise solutions to access and manage their financial information. A division of S1 Corporation www.S1Enterprise.com , S1 Enterprise is a leading provider of integrated banking solutions that deliver financial service providers a holistic view of their customers whether online, in the branch, or in the call center. Additional information about S1 Enterprise is available at .
About S1 Corporation
S1 Corporation delivers customer interaction software for financial and payment services and offers unique solution sets for financial institutions, retailers, and processors. S1 employs over 1,400 people in operations throughout North America, Europe and Middle East, Africa, and Asia-Pacific regions. Worldwide, more than 3,000 customers use S1 software solutions, which comprise applications that address virtually every market segment and delivery channel. S1 partners with best-in-class organizations to provide flexible and extensible software solutions for its customers. Additional information about S1 solutions is available at www.s1.com www.postilion.com www.S1-Enterprise.com www.fsb-solutions.com , , , and .
Boston-based Econiq provides financial institutions with an innovative solution to improve frontline sales effectiveness and productivity at the point of customer contact. The Econiq product is based on proven concepts and works in concert with existing systems and processes to help financial institutions capitalize on frontline sales opportunities, maintain a knowledgeable frontline staff and improve overall frontline performance in order to maintain and grow account relationships. The product is designed using patent pending technology that 'listens' to various applications, tracks and trails process flows and events, and also analyzes critical steps in each process, allowing the financial institution to achieve greater sales effectiveness and financial benefit. For more information about Econiq and its solutions, please visit the company's Web site at www.econiq.com .
This press release contains forward-looking statements within the safe harbor provisions of the Private Securities Litigation Reform Act. These statements include statements with respect to our financial condition, results of operations and business. The words "believes," "expects," "may," "will," "should," "projects," "contemplates," "anticipates," "forecasts," "intends" or similar terminology identify forward-looking statements. These statements are based on our beliefs as well as assumptions made using information currently available to us. Because these statements reflect our current views concerning future events, they involve risks, uncertainties and assumptions. Therefore, actual results may differ significantly from the results discussed in the forward-looking statements. The risk factors included in our reports filed with the Securities and Exchange Commission (and available on our web site at www.s1.com www.sec.gov or the SEC's web site at ) provide examples of risks, uncertainties and events that may cause our actual results to differ materially from the expectations we describe in our forward-looking statements. Except as provided by law, we undertake no obligation to update any forward-looking statement.
CONTACT: Liz Laneri of Horn Group for S1 Enterprise, +1-781-356-7100, email@example.com; or Nancy McCluney, Senior Product Marketing Managerof S1 Enterprise, +1-404-923-6112,
Web site: http://www.S1Enterprise.com/ http://www.fsb-solutions.com/ http://www.s1.com/ http://www.postilion.com/ http://www.econiq.com/